Change direct debit details

[Kirstyf2]

I am not able to change my direct debit details as the webpage says I can’t until I pay my bill however the bill has been paid and my due bill is now £0. The change details button is still greyd out

[Leanne_T]

Morning @Kirstyf2 

Thanks for coming to the community. 

How long ago was the bill paid? What date is your current direct debit date? 

If this has been longer than a few days and the direct date was before the weekend, please call us on 150 and our guides will help you get this changed 🙂

Leanne.