Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Stuck Between BT and EE – Billing Nightmare!

Hi everyone,Back in early March, I was offered a great deal to switch from BT to EE for Internet, phone, and TV services. It was much cheaper than what I was paying BT, so I decided to take the plunge. My EE services became active on the same day I r...

Resolved! Paid bill twice

EE messages - Is it a scam?

recently receiving text messages from EE that I've tried to do something that will take me over my spend Cap. I haven't tried to do anything , so why am I getting these messages? Is it a scam, I can't ask EE because you can never get through!

Refused a credit card because of EE

Furious with EE.Left EE in April but they did not close my account. They continued to send me bills and reminders. On every occasion I phoned them to sort it it out. I was willing to pay anything outstanding even though nothing was apparent in my acc...

Intallment payment

hello team , actually i made a payment yesterday on 26 june of 89.90 for my instalment … so the amount has been cut from my account balace .. but still ee showing that my payment is due ..please help me about this

Resolved! Future Bills

Good evening,Was just wondering if it’s a “me” problem or something’s changed.Used to be possible to see an estimated bill on the app but it seems to have disappeared?App is up to date and I’ve tried both BALANCE and BILL via SMS to 150 but no joy. ...

Resolved! Contract to end

I want to end my contract now thanks

Resolved! Extra charges

Why can't I access a list of the calls/items which make up Extra Charges on my mobile bill without calling the customer care team? Should this breakdown not be routinely available as part of billing information?

Resolved! Bills: Unable to access device charge and plan charge in one downloadable pdf

I upgraded my phone last October, with my old phone I used to just get just one bill per month, which included the device charge and the plan charge. Now, with my new phone, I only get one bill (the plan charge) available as a downloadable pdf docume...

Resolved! VAT

How much VAT do I pay on my phone bill. Where can I see this on my bill?