Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Moved from Annual Upgrade to Flex Without Clear Consent – Where’s the Recording?

Hi all,Has anyone else been moved from an annual-upgrade plan to Flex and then told they can no longer upgrade yearly?I’ve been with EE for over 7 years and always upgraded annually and lock back in a contract. On my last renewal I specifically asked...

NHS Discount code not working

I'm upgrading my iPhone to a 17.Have generated my NHS EE Discount code but it's saying code not valid. Never had this issue before.Anyone know why? Thanks

Resolved! Regarding to upgrade phone

I would like replace and upgrade my phone

Resolved! I have been over charged for 2 months even my contract finish

I'm really stressed after talking to your agent called Rob . I simply explained him that you have charged me for my iPad contract even though I finished paying 24 months contract.he wants me to call company and cancel the contract before you have cha...

iphone 17pro upgrade

I upgraded my contract to the new Iphone 17 Pro (Blue) on saturday 20th to the full works plan I was told that i would lose one of my add ons - either Netflix or TNT as they don't do both anymore as i had all 3 - Apple Music, Netflix & TNT. I was ver...

Resolved! How long left on my contract

Resolved! Re: refund

Have been promised a refund of over £100 odd pounds weeks ago and each week I’m told it will be in 3-5 working days. To date nothings been received. What can I do to make EE pay up - Ombudsman?

Resolved! Taking over a contract sim

My mum sadly passed away and she has a £10 monthly sim with EE, would I be able to take it over and change it to my name? If so.. how? Thankyou.

Resolved! Confusion About Plan Status

I recently received a message saying that my tech bundle has been fully paid off. However, when I check my account summary, it shows my plan as “Out of Contract.” Can someone please clarify what “Out of Contract” means in this context? Does it affect...

Resolved! Bill paid before payment made?

My broadband bill is coming up but something has happened that has left me very confused.My bill is showing up as paid despite the bill not being paid yet (it's scheduled to come out on the 24th of the month, I paid last month a day early due to the ...