Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Upgrades!

I recently took out a new contract (I am not on a flex plan), for an S24Ultra. At the time, the plan is took out quite clearly said "can upgrade handset any time after 15 days"The wording for new contracts online has changed since, and it no longer m...

Resolved! Trade In Query

Morning,i'm looking to pick my upgrade and thinking about returning to Apple after many years of having an android. However it looks like you can only select other Iphones when you go to the trade in window? Is this intentional?

Resolved! Changing name after getting married

How do I change my name on the account as I’ve recently got married?

Invoice for internet in my house

Bills

Received an EE email saying my bill was ready to view. Went on EE website but cannot get to my bill. What a rubbish website. Complicated, unfriendly and useless.

Sim only, mid term upgrade

I am slightly confused by wording in the check out process, and was hoping someone could do a sanity check for me.I am currently on 'Essential SIM Unlimited £32 6MHP'I am 6 months into a 24 month contract, and the 'half price for 6 months' is about t...

Cancelling my contract

How much do I have to pay to cancel my contract if I'm in my last month and the next bill is £61.70?

2 numbers on the same account.

Hi all, So me and my wife both have a number on the same account we also have EE broadband and have been customers since I think 2006.As I understand it you can only have 1 discount on one account at a time? And at the moment we use the multi product...

Complaint lacking resolution

Hi, I made a complaint when 4 separate orders were placed by staff for a full fiber upgrade. It was messed about so badly that I cancelled and have now taken a contract with sky. Anyway, the complaint was recorded and I was provided with a ref numb...

Bill

Hi I’m in Spain & my phone blocked can’t call to pay how do I make my payment