Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! My phone is all unlimited. Why is all the phones suspended when I paid the bill?

My phone is all unlimited. Why is all the phones suspended when I paid the bill two weeks ago?

Payment

My phone got stolen last year, my payment was 20,50 a month n if a never paid on the dot they'd freeze my account till a phoned n paid but a wiz gne fru old emails n cn a bill due fir 88 sheet, kid onybody tell me how please

Resolved! Contract cancelat

Hello,could I please get the remaining period of the contracts?on the phone I was told that I need to pay over £400 and it is impossible to have such a long contract.looking forward for your response.thank you

Resolved! Roaming

I have a sim only contract for one of my numbers. Is roaming covered within my current data plan or would I need to add this on?

Resolved! About my phone bill

I agreed to pay my phone bill on 5 of July now u cut my off

Resolved! Why is the bill section not working.

The bill section hasn't been working on either the app or logging in through search for ages, my bills are always higher than expected and I am unable to see why.

Resolved! My Bill is really high this month

My Bill is really hight this month could you tell me why

My paid plan

Resolved! My recent bill hasn't been paid like usual with direct debit

Hey I received an email saying my bill is due to be paid. It normally comes out on 14th every month and for some reason hasnt been paid with my direct debit ???

BT and BT EE are an embarrassment - Billed for one account that wasn't mine

I now have to phone EE which is BTI started a new contract with BT which I cancelled due to not being promised what I received 28meg speed max!! It never even got to 20, So I spoke to BT and was told I could try out EE on a monthly pay to use basis a...