Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 59343 Views
  • 69 replies
  • 14 Helpful

Resolved! Roaming

I have a sim only contract for one of my numbers. Is roaming covered within my current data plan or would I need to add this on? 

Liz71 by Investigator
  • 534 Views
  • 4 replies
  • 2 Helpful

Received text message from EE

Today received text messages about: Hi Customer Due to a change with your Flex Pay agreement, we'll take the next payment of £98.29 on 15/07/2025. Thanks.What could be going on here?

Resolved! Scam Guard

How do I cancel Scam Guard? Can't find an option anywhere on the App or website

CLC5 by Explorer
  • 583 Views
  • 3 replies
  • 2 Helpful