Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! I need see snd oay my biil

Getting charged too much

Why am i getting charged every 2 weeks it’s meant to be every month and it’s so annoying

Spend cap text sent in error?

I had a text to say I don’t have enough spend cap balance, however I’m not using anything outside of my spend, I have unlimited texts and calls, 100gb of data that’s I still have 93gb of? I’m not currently travelling so I have no idea as to why I’m g...

I called an 02380 number in error which was spam. Will i get a charge for this ?

Resolved! Bill

hi I don’t get paid till the 11th of oct would it be ok if I can pay two months when

Upgraded to a new phone at store, choosed the wrong storage size.

Hello.I've upgraded to a iPhone 16 Pro from a Pixel 7 at store. I love the phone but I choose to have a 128GB size, which is a little short for me.Am I allowed to return this device to the store and able to get a larger size? Like 256GBThanks

Resolved! How do I view my bill ?

How do I view my bill?

Problem paying bill online

Hi AllI have problem paying my bills online, it always says "something went wrong " than I end up calling 150 which is not best way for me sometimes. Is there anything in options or something ? cheers for any info

Bill reduction

I have been phoned more than 15 times by a mobile number offering to reduce my monthly payment. It appears to be an Indian call centre, it is very complicated with multiple calls, code numbers etc and I'm worried it's a scam so terminated the call ...

Payments

is it possible to change your payment date for Broadband if paying by DD?