Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Closed account

My account has been closed due to a miscommunication. I don't want it closed. Is it possible to have to reinstated.?

Resolved! VAT bill

How can I get my VAT bills? I read on here they're only issued for Business costumers, but that's ridiculous. The company I work for reimburses my bills and is VAT registered and needs the VAT bill to claim back.Any advise please?

Resolved! Why are you trying to take 3 payments for this months bill

Contract changes on 26 November 2025 . I don’t want EU roaming charges

Resolved! Spend Cap.

Can I open spendcap for £5 [Mod edit: Title added.]

Resolved! cancel contract phone

Hi I moved living abroad I thought I can cancel my contract on my account but it says I have to call ee, is there any other way I need help thanks

Resolved! Changing monthly payments

Hello is there way to change payments plan to double payment to pay up faster or it isn't possible.

Resolved! Been changed £17.10 for a new service

Totally clueless, my contract doesn't end til next July

Resolved! Block All Premium Numbers

Hello,I am in need of some help to block my ability to use premium rate numbers.I can not have access to these for my own good. Please can you help. Due to the nature of it I would rather avoid talking to someone via the phone and would like to stick...

Resolved! Bill

It says I’ve paid my bill, but it’s hasn’t come out my bank account . What do I do ?