Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

150 failing

I recently had to use a premium number to get through to EE as 150 wasn't working. I had to call because EE had messed up my order, so not just calling for the joy of speaking to CS. The only number I could find on-line was a premium number and now I...

Resolved! Pay by mobile

Guys, How do I turn off the opportunity to pay for things will your contract? I had my phone account connected to my PlayStation 5 and my son has ran up a good size bill on my account. (I have used it myself before).Can I put a cap on it with EE?Many...

Resolved! PLEASE HELP!! Being chased by a credit company called Arvato

Hello Everyone, I cannot believe I have had to come on to this but honestly...it seems that EE is not doing anything about this and I am being threatened to being taken to court. Has anyone ever been contacted by a company called Arvato?They have bee...

Itemized network bill

Hello

Resolved! Sim only contract switch

My contract finished two weeks ago, I want to go on a Sim only plan for my phone and watch how can I do this ???

Trade In - Upgrade

I chose to upgrade my Iphone 14 Pro early because the EE app/site showed me 'Trade in and get up to £336' blah blah and I was eligible to upgrade early for free. So I thought why not, I'll get a new phone and going by what all the EE Trade In info sa...

Duplicate bills

Resolved! What is my bill for this month?

What is I need to know? What is my bill for this month?

Resolved! stuck in wrong deal

When I got my first contract phone I clicked unlimited data and calls but I hardly ever use data I use like 5gb a month and make about 10 phone calls a month I have been paying a huge amount every month but I don’t know how i change my deal I have be...

Resolved! Upgrade?

When I text upgrade to 150 it says Upgrade early and get the latest handset today! You can even reduce the fee by giving us your old handset. Upgrade today: call us on 150, go to shop.ee.co.uk, or find your local store at ee.co.uk/store-finder I clic...