Contracts & Billing

All discussion around anything related to EE billing or contracts

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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 59323 Views
  • 69 replies
  • 14 Helpful

Resolved! Reverting a contract

Yesterday I have upgraded my contract to All Rounder which is £10 cheaper than what I had for the last two years. It seems that not all addons are available with it and I can either go with Netflix or Google One. I had TNT and wanted to keep it but n...

sfeter by Explorer
  • 609 Views
  • 3 replies
  • 3 Helpful

Resolved! Viewing bills online

Been trying to access my bills online for over a week now and keep getting the same message.  Any help is appreciated 

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Payment

My phone got stolen last year, my payment was 20,50 a month n if a never paid on the dot they'd freeze my account till a phoned n paid but a wiz gne fru old emails n cn a bill due fir 88 sheet, kid onybody tell me how please 

tm40 by Visitor
  • 380 Views
  • 2 replies
  • 1 Helpful

Resolved! Contract cancelat

Hello,could I please get the remaining period of the contracts?on the phone I was told that I need to pay over £400 and it is impossible to have such a long contract.looking forward for your response.thank you

Resolved! Roaming

I have a sim only contract for one of my numbers. Is roaming covered within my current data plan or would I need to add this on? 

Liz71 by Investigator
  • 529 Views
  • 4 replies
  • 2 Helpful