Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Contract on phnoe

Elderly Parent Paying over £55 a month

Hello my mum who is 82 went into the EE shop as her phone wasn’t working properly. She now has a new phone, contract, tablet and insurance totalling circa £55 per month. She only really uses the phone for messages and calls when she is out and abou...

Resolved! Late payment

My bill is due on 2nd may , how long do I get to pay my bill before my phone is restricted? I will be making a payment but I am a little short ,there will be some outstanding ,thanks

Resolved! Phone bill not due for another 7 days. But EE has restricted my phone

DUE 6TH MAY!!Phone bill not due for another 7 days. But EE has restricted my phone. SO I CANT MAKE CALLS OR TEXTS! NEED MY PHONE ALL THE TIME AS IM CLASSED DISABLED. WITH HEART CONDITION!

Resolved! HELP! Billing Issue, impossible to make contact

Hi, I relocated to Australia last year and now have an Australia number and EE don't accept calls from foreign numbers it seems, which is ridiculous. I am being sent letters back home regarding an overdue final bill, which I am happy to pay but it's ...

Upgrade

Thinking of upgrading

Resolved! No upfront cost on contract phones

Hi, I just wondered if anyone could help me here, I’m new to EE and need a new contract phone but all of the suitable ones I’ve seen, all want at least £30 upfront. Is there any I could apply for without an upfront cost and if so, can someone please ...

Resolved! Bill paid but still restricted

I have paid my bill for broadband, it was paid late and my services were restricted. But now it has been paid how long will it take for my services to work again.

Being charged twice

I've just noticed today ( should of paid more attention to it but had lots of other things on my mind) that since taking out the new phone at the start of this year I'm being charged twice a month at the same ish rate each month. Once on the 4th an...

Resolved! EE back office is a joke

Why is it impossible to get any sort of information on this EE back office?! who are they? Why does my case have to go them? Why don’t I even have the slightest timeframe on how long I have to wait? I can’t even get a straight answer for their workin...