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I notice an unauthorised EE direct debit for a protected plan i didnt want.

Sidjo
Investigator
Investigator

‎03-01-2026 11:09 AM

 
0 Helpful
4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎03-01-2026 11:17 AM

@Sidjo  You need to speak with customer support about this to have it cancelled. 
 For you to have an insurance policy you have to agree to it to be billed for it.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Matt_124
EE Community Star
EE Community Star
In response to Chris_B

‎03-01-2026 01:33 PM

@Chris_B 

The OP could also be referring to a Safer SIM on a Protected Plan.

The same methods are required to get this dealt with of course; a call into CS.

0 Helpful
Sidjo
Investigator
Investigator
In response to Chris_B

‎05-01-2026 10:30 AM

Hi, yes i spoken to them. I had cancelled my debit. I am pushing for fraud. They have taken my complaint and were putting me through to investigations team but waited on line and got cut off. I was told i have to register my complaint all over again. Crafty.

Sent from Outlook for Android<>
0 Helpful
Michael_D
EE Community Support Team
In response to Sidjo

‎05-01-2026 12:56 PM

I'm sure there will be some notes left on your account for the next guide to check @Sidjo.

If you haven't already, please give the team another call and they can get this raised correctly for you.

Michael

0 Helpful