I notice an unauthorised EE direct debit for a protected plan i didnt want.

[Chris_B · Accepted solution]

@Sidjo  You need to speak with customer support about this to have it cancelled. 
 For you to have an insurance policy you have to agree to it to be billed for it.  

[Matt_124]

@Chris_B 

The OP could also be referring to a Safer SIM on a Protected Plan.

The same methods are required to get this dealt with of course; a call into CS.

[Sidjo]

Hi, yes i spoken to them. I had cancelled my debit. I am pushing for fraud. They have taken my complaint and were putting me through to investigations team but waited on line and got cut off. I was told i have to register my complaint all over again. Crafty.

Sent from Outlook for Android<>

[Michael_D]

I'm sure there will be some notes left on your account for the next guide to check @Sidjo.

If you haven't already, please give the team another call and they can get this raised correctly for you.

Michael

[Sidjo]

Thank you

[Sidjo]

Will do, thanks.

[Sidjo]

Hi, regarding my issue. They dumoed £20 in mybaccount i never asked for. I wasnt out of pocket becausevi stopped the protected pkan before they took payment. They took my complaint to pass to Investigations team and saud as it is niw an internal matter i wont hear the out come. Can i still sue them for fraud?

[Sidjo]

Corrected typos: 

13-01-2026 09:07 AM

Hi, regarding my issue. They dumped £20 in my account i never asked for. I wasnt out of pocket because i stopped the protected plan by cancelling the DD before they took payment. They took my complaint to pass to Investigations team and said as it is now an internal matter and i wont hear the out come. Can i still sue them for fraud?

[Christopher_G]

Hi @Sidjo 

If you have reported fraud on your account, it will be fully investigated, but you may not hear the outcome.

If you fill in this online complaint form, our complaints team will look into it to make sure the correct processes are being followed and give you a call to discuss it.

Chris