Unable to pay via credit card and asking for home address

abc_13 · ‎23-03-2026

My contract is ending this month, and I would like to switch to a SIM-only protected plan with a 1-month rolling contract. However, when I try to proceed, I am asked to provide a home address for SIM delivery and details for Direct Debit. I would prefer to continue using my existing SIM and make payments using my credit card instead.

XRaySpeX · ‎23-03-2026

You'll be already on a rolling contract when your min. term is up. These mobile contracts don't just end, just the min. term expires. They are not fixed term contracts. After the min. term they just carry on at the same price on a rolling 30-days' notice basis until you explicitly cancel, upgrade or port your no. away. There may however be a 10% discount 3 months after the end of min. term. You may always choose to upgrade your contract to a cheaper SIM-Only contract from the last 30 days of your contract term.

So, why switch? You keep your existing SIM & continue to pay by credit card as you have always done.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

abc_13 · ‎23-03-2026

Thanks for the reply, mate. I currently pay around £51 per month with my iPhone 15 Pro. This contract started in April 2024, and before that I was paying £36 per month for a SIM-only contract. As the 24-month period is ending next month, do you mean that after April my plan will automatically revert to £36 per month? If so, I would still prefer to switch to a cheaper SIM-only 1-month rolling contract.

Chris_B · ‎23-03-2026

@abc_13 Your getting that because your not upgrading your taking out a new contract. Taking out a new contract means your old contract will continue and you need to upgrade as this upgrade will replace your current contract

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

XRaySpeX · ‎23-03-2026

No, unless you had Flexpay for the phone (2 contracts, 1 for phone & 1 for SIM plan) you will continue to £51 pm with a 10% discount in 3 months time.

You need to upgrade to a cheaper SIM-only 1-month rolling contract, not just buy a new SIM=Only.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Northerner · ‎23-03-2026

Hi @abc_13

Give EE a call on 150 and change over the phone. Make sure you tell them you DO NOT want a new SIM.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

bristolian · ‎23-03-2026

@Northerner wrote:
Give EE a call on 150 and change over the phone. Make sure you tell them you DO NOT want a new SIM.

When you're changing plans via online self-service, the terminology is "upgrading"

When you change plans via a call to CS, you ask for a "change of price-plan". Usage of your existing SIM in this case should be taken as read.