Contracts & Billing

All discussion around anything related to EE billing or contracts

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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 64847 Views
  • 69 replies
  • 14 Helpful

Resolved! EE bill seems high

Hi,I have been with EE for many years. I  have a mobile router and a dumphone with EE.My contract actually expired some  months ago, and when i tried to  get a new one, EE said they couldnt do that for me, because they couldnt  find my address. But i...

Bill  for dumbphone.png Bill  for mobile router.png
treez by Established Contributor
  • 448 Views
  • 4 replies
  • 0 Helpful

Resolved! Out-of-allowance call charge?

Hi,I have an account with EE.Its for my mobile router which i use with my laptop for internet connectivity.I also have  dumbphone  with EE and i presume its wrapped into the same account as the router (?)Ive been with EE for some years.Today, my dumb...

treez by Established Contributor
  • 1411 Views
  • 5 replies
  • 0 Helpful

Resolved! missing.payments@ee.co.uk

Hello. I'm trying to email the missing payments team as directed by an EE guide.This is in reference to direct debit discrepancies.The email given to me was  missing.payments@ee.co.ukAt least four screenshots were also requested.I am not able to send...

Resolved! anybody been over charged

Is anybody been over charged this is ridiculous they actually charged me 60 pounds what for helll knows [Mod edit: add title]

Jawa1 by Visitor
  • 283 Views
  • 1 replies
  • 0 Helpful

Resolved! Paying my bill

Hi ive unfortunatley bein very ill and missed my payment last month i can pay it this week coming but ee are trying to take double payment but i havnt got that right now as i said im bein seriously sick 

Resolved! Obtaining PDF copy of a bill

Normally I log in to the EE website on a windows PC, choose Billing and Payments, and download a copy of the bill in PDF format.This morning:(a) there's no longer a Billing and Payments option(b) following the relevant link suggested on another post ...

Jamesw05 by Explorer
  • 385 Views
  • 2 replies
  • 1 Helpful

Resolved! Upgrading online

I think when you upgrade online weather that's through  the app or website EE should give EE customers the option to choose if they want a normal subsidy traditional plan contract or a flex pay contract when it comes to upgrading to a new phone plan ...