Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! EE Finance Full Payment Error

Hi EE Community,I'm hoping someone can offer some insight or has experienced a similar issue. I'm trying to pay off the remaining balance on my loan through the EE portal, but I'm encountering a persistent error that prevents me from completing the t...

Re: Contact EE 24/7 UK

Hey i just paid my bill and my Internet is still not working my address is ******** [Mod edit - removed address. Please do not post personal details in the community]

Resolved! Is my direct debit cancelled, if payment missed?

Hi,I missed my direct debit payment for EE mobile at the end of May due to lack of funds, it was tried again a week later I believe and it was returned, just made a payment now via EE app notification and now showing as paid. Can I confirm that my di...

Resolved! is there a way I can extend my bill

I get paid in exactly 8 days, is there a way I can extend my bill today until then?

Resolved! EE device payment

Hi, I'm trying to find receipts for my EE Device monthly repayment to put in for my vat, I've noticed I've only been putting in my monthly EE data bill to the accountants and not the device repayment one for the last 15 months cheers

Resolved! We received a letter in my Daughters name

We received a letter in my Daughters name ( old account holder) saying we owed £24.14 on our EE bill when I change my account I was told that any existing payment would be transferred to new account so why am I getting a letter saying I’m in debt but...

Resolved! Contract

Hello how do i set up contact again. Mines running out soon

Device costs/flexi plan

hello, why is the price so high for the samsung s25 contract? your currently making people people pay for both for the device and the contract both of which come up to a min of £50 odd a month, other mobile phone contracts offer the contract for them...

E mail from Credit Resources Solutions

I have rec'd an e mail from the above today for a debt of £30. This is news to me, I ended my contract with EE in 2023 and everything was paid up - as far as I know. Why would EE not invoice me directly ? Is this is a scam ?

Resolved! Contract & Billing

Hi, I’m currently abroad and can’t make calls or send texts to contact EE. My usual payment card was suddenly removed from my account, and I can’t add it back. I’ve never had billing issues before. Is there any way to contact support from abroad with...