Contracts & Billing

Resolved! Direct debit date

I want to change my direct debit date but it says I’ve already changed it the maximum number of times

Resolved! Re: Google play refund

I have always been charged extra money by EE unknowingly that my child has been purchasing google apps not until I was charged a huge amount of 297 in the month of may 2025. I really need a refund. 

Resolved! Wish to see myPresent contract

Resolved! End of contract

i have a All Rounder SIM Unlimited £40 6MHP plan with EE. it started on 20 March 2024 and is ending on 20 March 2026. i left the UK yesterday (16 Feb 26) and wont be back for a few months so i want to keep my number but it seems unnecessary to either...

Resolved! Can't see my contacts

I can’t see my contacts    [Mod edit: Edited title]

Resolved! Power of attorney

I understand that I can submit a V-code to register a power of attorney rather than sending in the document.Please could you let me know who I need to send the code to?with many thanks

Resolved! Messages about unpaid bill.

Lately i have been getting messages that my payments have been declined, i have 2 payments.  One for my device and one for my airtime plan.  Yet when i check the account everything is fine,i have had issues with the payments.  But i managed to sort i...

Resolved! About extending my payment

Resolved! VAT invoice

Hi, I need to get my VAT receipts (July to September 2024) because that is for my company to claim back.  The company paid the bills. Looking forward to hearing from you.  Katie

Resolved! Sim only contract

Signed up for 12 month contract SIM only  back in may 2025. I've only recently logged into my account and it's saying it's a 24 month contract which I didn't ask for.