Contracts & Billing

Resolved! How do i stop out of allowance charges ? Something i didn't ask for if it keep p

Resolved! My discount had not been applied to my monthly payments, WHY?

Hello, I just commenced an additional sim-only plan. I am entitled to 3 discounts, as seen in my EE app which will bring down my monthly payment down to £16 from £32. Although, the customer care assistant confirmed this on the phone but my monthly bi...

Resolved! Balance incorrect

I paid my plan and flexi plan and is shows paid but the balance is still showing an equivalent of a month and a half on the balance. I have spoken to chat 4 or five times and they have said not to worry and that my account is up to date.  I have trie...

Resolved! Can customers suspend their mobile service?

Hi guys.Do you know if we can ourselves suspend mobile service/contract - while keeping everything contract & number intact - or request such suspension? I think I was once told by EE but cannot be 100% sure - naturally such a suspension would mean n...

Resolved! Urgent Complaint – Insurance Claim Still Under Review After 1 Month

I lost my mobile phone (Samsung Galaxy Z Fold 7, black) on 1st April and submitted an insurance claim with EE on the same day.It has now been over one month, and my claim is still showing as “under review” with no clear update. This delay is causing ...

Resolved! Help upgrading from an iPad contract to an iPhone contract

Hi all,I would like to upgrade from an iPad contract to a iPhone contract, and I've been told that this should be possible.The issue is that I can't do this myself online or through the app, as it only allows upgrades to another tablet, not a phone. ...