Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Sim only service I need to stop because I now live overseas, still get charges.

Hi,Hope someone can help.. short story, but here goes.. I left the UK in January 25. I cancelled my Direct debt before left. I briefly continued to use the UK sim whilst here in Australia to sort a few things. I then forgot about it and then started ...

Resolved! EE FlexPay upgrade terms

Hi all,My current SIM tariff expires in September and there will be 12 months remaining on the finance agreement for my phone. This is a flex pay agreement (SIM contract and phone finance agreement.)Can someone confirm once the SIM contract expires t...

Resolved! Google Play Charge To Bill Issue

Hi Everyone! First time posting, so bear with me! I've just gone to charge something to my mobile bill on Google Play - something I do regularly - however the option wasn't there. It's not showing up as an available option on the app, or as something...

Resolved! Early termination fee charged

Has anyone experienced discrepancies in the quoted early termination fee, specifically where the amount provided through the 85075 channel and live chat was subsequently increased when asked at a different date?

Resolved! Re: Contract date

How long do i have left on my contract

Resolved! "One of your SIM plans is changing"..I have a link, but can't choose it!

My son moved from Plusnet mobile and his number is under my account. I recently received a text saying his plan was going to change from 13/12/2025 and it contained a link to view a new default plan along with some alternatives. I want to choose one ...

Resolved! Phone Trade In

I recently sent my phone back using the automatic text service , where I texted RETURN to 150, here I received a silver pouch to pop my phone into. However I have since received a text message and returns pack asking to return my old device. I am wor...

Resolved! First 3 months with EE terrible

I signed up for a £24 a month sim only contract. So far, I’ve been charged £29.40 this month and I now have a new bill saying 6.55 is due at the end of October. That’ll be £35.95 for my sim only contracts, how does that make any sense? They also char...

Resolved! EE credit checked me even though I didn't order?!

I looked a couple of times at upgrading but decided not to before finishing the order. I've received notification that EE hard checked me despite me not completing the order. How is that even allowed? I stopped the order because I couldn't be bother...

Resolved! Upgrades from sim only deals and when I can get an upgrade

I have a sim only deal paying direct debit. Can anyone tell me when I can get an upgrade because it said I could get one then said I can't get one after clicking into it? Anyone help me with this