Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Bill query, Adding another mobile to My contract

Hi, So i started a new contract about January and pay the two D/debits so I know how much I pay every month. I got the same phone for My Son Last month and the first bill came off yesterday. I pay £34 every month, and My sons contract is £38pm. I ha...

Sim only bill

Hi. Can anyone help. My sim only seems to have increased rapidly and is not the price of the current sims - I currently pay £30 per month for 25gb that use to be £21

Resolved! Phone bill

Need change date to pay my phone bill on Friday

Price rise

Why has my bill increased from appropriate £14-£16 per month to £32

Cant upload bill why?

Everytime I log in to upload my bill it doesn’t work

Resolved! Leaving EE

I am leaving EE. To be fair the product worked, however it was overpriced, this may be due to the (scam) scam transfer from BT. What I found impossible to rectify was the problem of not receiving bills or details and my monthly increasing regularly w...

Resolved! activate number old number

I want activate my number is out service after end contract

Why are you cutting into my account etc amount for EE bill

Resolved! Missed payment issue

I missed a payment, but I paid it at a later date. I have since been unable to use any of my mobile data. I want support from EE, but I'm currently abroad and my texts won't go through to be able to get the right help. I want to be able to resolve th...

Resolved! Ess device 4G

I have just notice I am paying an extra £11 per month for a Ess Device 4G.When I upgraded my phone in November, I was told I would get a device for FREE and was told I absolutely wouldn’t pay for it.they also tried to sell me broadband which I also s...