Contracts & Billing

All discussion around anything related to EE billing or contracts

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 59312 Views
  • 69 replies
  • 14 Helpful

Resolved! Mobile bill

I have just been informed that my mobile bill will be £39+. My No. Is ********** But I am also being charged for another mobile,can you explain?   [Mod edit: Phone number removed. Please do not post personal details on public boards.]

Resolved! Payments came out of my bank today

Good morning this Mrs heather ********* I just had two payments taken out of my bank account this morning one was for EE device which was £32.28 and over payment was for EE limited this for £25-00  I do not have any account with you for broadband or ...

Hev17 by Visitor
  • 218 Views
  • 3 replies
  • 2 Helpful

Resolved! New contract then cut off

I can't even contact you to sort after you've admitted your payments section isn't working!!! I've called in borrowed a phone and got no where, not been escalated, just not bothered my 16yr old daughter has been left vulnerable!!! I can't wait to lea...

Wrbbo by Investigator
  • 277 Views
  • 6 replies
  • 1 Helpful

Resolved! Airtime plan & device plan change

My current airtime plan is 24 months and ends in 18 days, my device plan runs for another 12 months - can I upgrade my airtime plan?I received the text  message below from EE,”You have a couple of options available, including staying on your current ...

minime84 by Visitor
  • 352 Views
  • 2 replies
  • 1 Helpful