Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Device plan ongoing. Airtime Contract Ended

Hi. Airtime contract ended Nov 2025. Device plan ends Nov 2026. You would therefore assume it would be really easy to change my airtime contract to a cheaper one? (Current one is ridiculously expensive!!)Well, i have found it impossible, nothing on ...

Resolved! Re: Live chat

i paid for the wrong number how do i get a refund

Resolved! charged us for mobile bill for last few months.

Every month EE consume overcharged us for mobile bill for last few months. Which is £45.55 per month but we took the 2 year contract from £33 to £ 34.50 for second year. Please tell us reason and refund it [Mod edit: add title]

Resolved! Billing errors

So I had issues paying my bill last year due to a death in my family which I had contacted EE multiple times in regards to this. They agreed they would help with my billing by letting stopping my phone for a little time and then allowing me pay a lit...

I need to pay my ee bill . How much is it

Resolved! Turn off SMS bill notifications

Hi - is it possible to turn off the text messages that arrive saying that my bill is ready to view or that payment will be taken? They're simply annoying and unnecessary so would be great to turn them off!

Resolved! End of contract

Just wondering what happens to discounts at the end of the minimum contract period , Do I continue paying the same as I am now with the discount or will I have to renegotiate the discount ?Ta, Del.

Resolved! Phone Upgrade

Hi, my phone contract has run out and im looking to upgrade. But I have no issues with my current device and would like to switch to a sim only deal. Would this keep my current phone number? Would i need a new sim or can I just keep going as I am? Th...

Resolved! Re: Temporary disable device or account

Hiis this still possible and when you contact EE to lift the bar is this instant? Thanks

Resolved! Insurance

Wanting to add insurance to my device how do I do this

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