Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 70423 Views
  • 72 replies
  • 15 Helpful

Resolved! Tech Add-on

Hi, ive been looking threw the web site not the app (don’t use the app) and cant find the Tech Add-on part stating when my currant Tech Add-on runs out. i got a Nvidia 4060 Duel and have been paying since 2024's black Friday at £18 PCM and i know its...

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Kamiashi by • Valued Contributor
  • 401 Views
  • 5 replies
  • 2 Helpful

Resolved! EE charging me double

I went in the shop and bought a phone and the lady that served me put the phone on a double price my bill just come and instead of paying 44 monthly she is charging me 88 what is this

Stefan59 by • Visitor
  • 279 Views
  • 1 replies
  • 1 Helpful

Deal on a SIM...how long can I postpone activation

hello all, My husband is buying a new SIM (to replace my old SIM) which has an offer on it at the moment. It is pay monthly on a 24 month contract. My existing contract runs for a few weeks. It is a new number.If he signs up to a new contract, when d...

Stanna1 by • Visitor
  • 231 Views
  • 1 replies
  • 1 Helpful

Resolved! Out of the country cant manage to pay my bill

Hi I am out of the country and am struggling to pay my bill manually after missing direct debit (poor time management) I cant seem to text or call support. My ee app cant generate bill and its always been buggy ever since I switched from a pay as you...

Resolved! Cancellation

I wrote to EE to cancel my mobile phone account months ago and I’m still being charged. I don’t want to sieve hours on the phone. Is it possible to cancel contract effectively online? 

JulieMcN by • Explorer
  • 298 Views
  • 3 replies
  • 2 Helpful

Resolved! Commend a member of staff

Hi all,I have been having considerable trouble trying to get my final bill sorted as I kept being billed for £851 I did not owe. On Friday 26th June I called for at least the 4th time (having been told incorrectly on the other occasions it was sorted...

Resolved! Direct debit details

I have 2 phone contracts under 1 account and want to pay for each with 2 separate accounts. How can I set it up so each direct debit comes out of a different account?