Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Bill payment

Hi I’m just wondering if it’s possible to pay my bill on Friday but not get cut off as I need my phone for work

I have two accounts one I am not paying for and EE cannot delete it. Useless.

When I joined (from BT with resistance) for some reason EE setup 2 accounts. Now they keep trying to bill me for Netflix twice and now threatening to disconnect me from the service (Broadband I assume) because I am not paying. I am paying the correct...

Resolved! Discount

Hi I have a life time discount of £32.00 on my account just been told that I no longer can have this and been told to update to a plan which is costing me a lot more pls can u help me as this is unfair as the meaning on lifetime discount is there no ...

Resolved! Manage payments service down

Hello, Every time I go under the 'manage' section of the EE website on my account it says:This service isn’t working right now: We’re working hard to get it up and running. Try again later, visit our website or get in touch if it’s urgent.It has been...

Out of allowance calls

I’ve recently added another phone onto my account for my grandson. The contract was for unlimited minutes, texts and data, but there’s current bill has £25 extra added for out of allowance calls. Most of these calls were to myself, in the uk and my m...

Resolved! Upgrade

Hi it saying my contract ends 19/03/2025does this mean I can upgrade after this date?also I’m on a payment plan with them atm

Resolved! Cancel

Cancel my contract please

Resolved! Appalling Upgrade Experience

After being with EE for 21 years, I decided it was time to leave. EE aren't stocking the OnePlus 13 which is currently the best phone on the market so shopping around was in order. Straight away I got a call from an agent who went through various opt...

Resolved! Want to know how much my last bill is please

What is my last bill please

Resolved! March Upgrades

When is the cutoff (if any) for contracts signed in March to be exempt from that months price increase?