Skip to main content
Forum FAQ's

Contracts & Billing

All discussion around anything related to EE billing or contracts

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Sign In to Post

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 8143 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 18273 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by • EE Community Support Team
  • 35386 Views
  • 49 replies
  • 11 Helpful

Resolved! Changing payment date

Hi I’m with Bt and I was told that they have merged with ee. Bt have now put me with EE and I’ve noticed that my usual direct debit payment date has changed from the 14th. With EE the bill will be generated on 15th and come out on the 23rd-24th. I wa...

Candy23 by • Visitor
  • 104 Views
  • 1 replies
  • 0 Helpful

Resolved! Regarding the mobile bill

HI EE, I took a contract from EE for a device. My contact is ************. I was told that i have a 100 minutes of international calls when i took the contract. I  a international student so i called my home country thinking that i have the 100 minut...

Resolved! 14.4% price increase can I cancel my contract?

According to the citizens advice they say the following“Your provider has to give you 30 days’ notice if they’re putting up the price of your contract. You have the legal right to cancel the contract within those 30 days without having to pay a fee. ...

Mc992 by • Investigator
  • 17727 Views
  • 67 replies
  • 31 Helpful

Extra charges

Hiive had a high amount of extra charges this month but it only says the price of the charge on the bill and not what it was for?how can i find out what the extra charges were for?and the hopefully stop them

Keren79 by • Contributor
  • 141 Views
  • 6 replies
  • 0 Helpful

Re: 3rd party fraudulent charges

We've had exactly the same on 8th and 10th November, total of £190, did you get this resolved, and if so who took the liability, this is my sons account and he has no charges on his playstation, this is clearly a scam!

ssingh72 by • Visitor
  • 561 Views
  • 10 replies
  • 0 Helpful

Unable to see any billing or statements

I am unable to view any of my bills when logging into my account either online or via App.  Not been able to see anything for a few days at least.  Have spoken to EE who promised a call back but I have yet to speak further.  Is anyone else having sim...

Most solutions
More
Top Helpful authors
More