No eligible for upgrade on EE essential plan?

[arctichelen_]

Hi, 

Just wondering if I can have some advice. I am on a EE essential plan 25GB £28. 
Started in Aug 2024 where I pay separately for phone and plan. Plan has ended on 12th Aug and Device contract term still on until 12th Aug 2027. I want to upgrade the plan as it’s not £28 anymore and I don’t feel for what I’m paying (more like £35) I’m getting value for money. But I can’t seem to be able to upgrade the plan part. 
Am I not eligible for an upgrade because I am still paying for the device? 

Thank you. 

[Chris_S]

Hi @arctichelen_,

It sounds like you're on a Flex Pay arrangement where the device credit agreement and mobile plan are separate.

If you're just looking to change your plan and not your phone, could you log into your EE app, then select 'Manage' and then 'Mobiles and SIM's' 

If you're trying to do a full upgrade to a new handset, we may require any remaining device balance to be settled first.

Chris S