Contracts & Billing

All discussion around anything related to EE billing or contracts

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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 15282 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 25501 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 52092 Views
  • 55 replies
  • 13 Helpful

billing

I have received an email saying I have an over due payment only had my phone for two weeks they are saying for a business account I dont have any business of any kind not even used my mobile yet 

Resolved! Price rise

Why has my bill been going up, it started at £29.99 now it's over £33.00 and going up again, I may as well of stayed with SKY at this rate, I only have Internet, so why so high.... 郎 Think I might shop around.. 

Cazzie55 by Visitor
  • 171 Views
  • 1 replies
  • 2 Helpful

Resolved! Final Bill Payment Confusion.

Hi, I phoned EE on the 18th of September to cancel my contract early. I was told I would be charged on the 18th of October for my final bill. My direct debit is correct and the bill hasn’t been taken. I can’t see my final bill online. any help?  

Stevie93 by Established Contributor
  • 585 Views
  • 5 replies
  • 2 Helpful

Resolved! Pre-Purchase Question: Insurance Phones

Hey,I'm currently with another provider, but want to get a new phone with insurance. Before I purchase anything, I want to double-check how the insurance works if you sent me a faulty phone. With my current network, the experience was horrible, and m...

Pengod by Explorer
  • 229 Views
  • 6 replies
  • 1 Helpful

Resolved! Unable to view bill in online account

Hi I am unable to view my bills online. When I log into the account and click 'Manage' and 'Bills and Payments' it doesn't do anything. I need to view and print the bill for VAT purposes. I have tried various browsers, on mobile and PC. So far nothin...

ccccc2024 by Investigator
  • 1070 Views
  • 21 replies
  • 6 Helpful