Contracts & Billing

Resolved! I want to know how much time is left on my contract

Resolved! Unable to pay via credit card and asking for home address

My contract is ending this month, and I would like to switch to a SIM-only protected plan with a 1-month rolling contract. However, when I try to proceed, I am asked to provide a home address for SIM delivery and details for Direct Debit. I would pre...

Resolved! EE Broadband, Accepted for Phone on a Call, not accepted for a MacBook online

With my EE Broadband I was told I had two pre-accepted slots,So whilst on the call I was Accepted for a new Phone which I have.I rang up later after some discussion and wanted to use the other slot to get a MacBook, they told me they cant add a macbo...

Resolved! I have cancelled my direct debits

I have cancelled my direct debits, and need to inform you of a new account for them to be paid from. Where and how do I do this? Emails seem to be 'no reply'. [Mod edit: add title]

Resolved! Re: My billing

I don't know why I'm paying £76.99 a month for my Broadband, hubby usually deals with everything but now has Vaslicure Dementia, I haven't a clue how to sort it all out to lower our bill ;o(  I'm 77yrs old & don't even know if Im on the right erea to...

Resolved! I need to know when my contract ends.

I need to know when my contract ends.

Resolved! Question about contract length

Hi - I have a question for the EE contract team.I recently renewed my EE mobile contract and noticed that the to and from dates are as follows:Start : x Mar 2026End : x Mar 2028(I used x as I don't wanted to keep precise information out)However I bel...

Resolved! Lea

Leaving EE

Resolved! Contract overcharge and pending refund

Hey, I contacted EE to notify of an overcharge on my account. Notably, that the amount taken was not communicated to me. The phone representative confirmed there is nothing in the notes to show the value was mentioned at the time of cancelling the co...

Resolved! CanI have a extension

Can I have a extension on my bill please