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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59319 Views
  • 69 replies
  • 14 Helpful

Resolved! New contract then cut off

I can't even contact you to sort after you've admitted your payments section isn't working!!! I've called in borrowed a phone and got no where, not been escalated, just not bothered my 16yr old daughter has been left vulnerable!!! I can't wait to lea...

Wrbbo by • Investigator
  • 277 Views
  • 6 replies
  • 1 Helpful

Resolved! Airtime plan & device plan change

My current airtime plan is 24 months and ends in 18 days, my device plan runs for another 12 months - can I upgrade my airtime plan?I received the text  message below from EE,”You have a couple of options available, including staying on your current ...

minime84 by • Visitor
  • 352 Views
  • 2 replies
  • 1 Helpful

Resolved! EE store took photo of bank card

Hi, my wife has recently set up a new EE contract in store. In addition to taking a photo of passport ID in store the staff member also took a photo of her bank card, back and front on the tablet she was using.This seems odd to me, is this normal pra...

been charged thrice

hello i am outside of the country at the moment, i have always been paying a certain bundle amount monthly, but today when i checked my account and my bank i have been charged three times with a same amount, and to confirm i checked on my ee app it s...

Resolved! Re: Deposit for service?

Dear EE,I just joined the EE mobile network. Like many other customers in here, the deposit was not mentioned at the registration point. Which is disappointing, really, as the trust was broken before the journey started. It is clear that EE is aware ...

Resolved! direct debit set up ?

Hello allwould be interested to find out if when upgrading/taking on a new flex pay you can ONLY set it up by direct debit and can not change to pay by card monthly? I last had my final flex payment with my older phone from 2022 to 2024 as paying by ...

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