Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Removing loyalty discount with fandf

I have been a long-standing customer of Orange and now EE, but unfortunately my recent experience has left me extremely disappointed and frustrated.I upgraded to a SIM-only contract through the EE app and kept screenshots/photos of the upgrade detail...

Resolved! Anytime upgrade confusion with Flex

Looking to upgrade my phone which I can do for £0 as I'm in the latter part of my contract. When I look at the upgrade options and price breakdown, it says Anytime Upgrade £0 - does that mean I have the anytime upgrade option added to my new contract...

Resolved! How to find out how much money I have left for my handset paying bill together

Resolved! End EE contract mobile phone early Where do I find amount expected to pay

I would like to end my contract with EE early I have 11 months to go Where do I find how much I would have to pay to be released from contract?

Resolved! Ee first payment

Why have I had a standing order payment taken for my broadband titled 'first payment' when I am an existing customer and the EE standing order was taken for the same amount the day before? No changes to plan or adding new devices. Can anyone explain...

Resolved! Insternational Call Charges

Can someone advise me, please, if EE will spread the unexpected international call charges across the remaining months of my contract or set up a payment plan for me? I wasn’t aware the calls would cost this much, and I’d really appreciate some guida...

Resolved! Monthly rolling contract but paperwork says 24 months — advice needed

Hi,My EE contract ended and I contacted customer service because my number disappeared from the EE app.I was planning to move to a PAYG pack, but the agent offered me a monthly rolling contract at the same price as the PAYG pack.She advised that:it i...

Resolved! Late fee while server always down on payment date

The server seems to always be down on the 22nd, when I’m trying to make a payment. So the past couple of months, I’ve been charged with a late fee of up to 7 pounds. Is anyone also having this issue?

Price increase

Does anybody else think that a price increase of over 30% on my 30 day rolling contract, and giving me nothing that I need in return is excessive.?

Compensation for no WiFi for 10 days.

I had no WiFi for 2 days, someone came out next working day and said they fixed it and left, but it wasn’t fixed. Rang them and they said It would be fixed 3 days later…it wasn’t. Rang again and hey booked an engineer to come out on Tuesday because t...