Contracts & Billing

Resolved! Extra Charges

Hi Ali, I'm having the same issues - over charges of £30-40 for months!! Your website is that rubbish that even trying to load the itemised bill crashes or says service not available now.   It would be ideal if a customer could just get information q...

Resolved! Why is EE so awful

Once again I am trying to upgrade my phone. The verification codes to check out my order do not arrive, passwords randomly stop working, I’m unable to contact customer service and the system won’t even allow me to book an in store appointment to reso...

Resolved! New customer bill and pay

As a new customer i have received NY first bill and just texted today to say that payment  by direct debit has just been taken.That suggest to me that the delay between bill and payment is 9 days.Can anyone confirm that that is the normal period  ple...

Resolved! Assign User Name to Business Account Billing

How to assign user name to the business account. 

Resolved! Pay bill

Resolved! EE Account & Billing - Online access via PC ?

I have been transferred from Plusnet so as to keep my landline phone service, and have received an e-mail from EE about my first bill.However, I cannot download the EE App via my Google Account, and in any case would prefer to view this online via my...

Resolved! Why hasn't my bill come down when my phone was paid 8 months ago

Resolved! my account closed

Last night my phone got disconnected and apparently my account is closed. I had a message a few days ago saying changes to your account someone will phone you. They did, but couldn't hear a thing they were either mute or using a naff phone. Pay month...

Resolved! Joint Account

So how ridiculous - tried to order a new phone and join EE today but I can't because my bank account is a joint account with my wife and the system will not allow direct debits to set up in joints accounts with only one approval and have no mechanism...