All discussion around anything related to EE billing or contracts
Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...
hello i am outside of the country at the moment, i have always been paying a certain bundle amount monthly, but today when i checked my account and my bank i have been charged three times with a same amount, and to confirm i checked on my ee app it s...
Dear EE,I just joined the EE mobile network. Like many other customers in here, the deposit was not mentioned at the registration point. Which is disappointing, really, as the trust was broken before the journey started. It is clear that EE is aware ...
I wish to cancel my contact
Hello allwould be interested to find out if when upgrading/taking on a new flex pay you can ONLY set it up by direct debit and can not change to pay by card monthly? I last had my final flex payment with my older phone from 2022 to 2024 as paying by ...
How do I cancel my contract [Mod edit: add title]
I have an EE data sim and need to connect it to my EE account, so I can manage it through my app. How do I do this please?
Hi, I’ve recently rejoined EE 6 weeks after leaving last year, so far I have contacted EE customer support on 5 different occasions to sort out my account as every time I log in either via the app or website all it says is my account is closed. Durin...
Am I able to change my phone bill date
Both wife and I had texts this morning saying that our 10% mobile discount is being withdrawn from the next bill onwards.We're not eligible because we've cancelled or unlinked our BT broadband, according to this text.The truth is, we have not changed...
