Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Lost trade in

I did an early upgrade via the upgrade anytime on my iPhone 15 pro contract and have had nothing but issues with the whole upgrade process.I upgraded my 15 pro to the 15 pro max as the battery life on the 15 pro was not the best. I sent my 15 pro ba...

Re: EE Upgrades: All you need to know

hi,my phone is broken and the customer service agent in your store thinks its possibly a virus so it may not be possible to repair it. i asked about an early upgrade and he said this is an option as my flexpay contract is due for renewal in july. he ...

Resolved! Contract termination on bereavement

I lost my wife 3 months ago I hve been paying her EE bill in the mean time.her sim contract ended in december 2025 and the phone will end in november 2026can I terminate the sim and keep the phone as there are images and data I wish to keep?Also can...

Resolved! My phone line has been put on data only instead of calls and I can't contact you

Resolved! Unused Credit Release

I've managed to build up substantial credit over the last few years and have no need for it to be sat in my EE account, so I would like it to be released back to my billing account.Since there is no email contact, I'd tried to call CS on 150 but ther...

Resolved! I'm abroad and would like to pay my bill online. How can I do this?

Resolved! I am paying for 2 sim cards and i use only 1 of them how to cancel the one i don

Resolved! Access to bills

The website is not letting me access a copy of my latest bill. A direct debit has been taken that is significantly more than my monthly contract but I can’t access my bill to see what any charges may relate to so I can query these

Resolved! Billing

Hi i need too pay my bill but I am abroad and ive lost my bank card

Resolved! Anytime upgrade

Hi, last week I upgraded to an iPhone 17 pro max on the old plans Non flex. I was told in my contract id get anytime upgrade so first 6 months is £200 and £100 after 6 months, I’ve looked thought my account and the contract and no where does it say a...