Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Bill

My wife, an EE customer had a problem receiving text messages on her phone while abroad. EE couldn't immediately correct the error. The upshot was EE phoned me on my EE phone and instructed us what to do. At the time I asked the EE customer services ...

Resolved! Leaving EE

Hi, I used to have esim and esim got deleted during reset. Your stupid app does download esim but ask to verify using opt sent on same phone number which esim not able to work. Its chicken and egg and you have a massive problem here. So anyway, i hav...

Payment issue

Payment not accepted with card from Australia

Still being charged when contract ended.

I got a WiFi device back in 2021 and the contract ended last year 2023. I asked them to cancel it as I no longer needed the wifi device. They canceled it. But now I've noticed it's still on my bill and I'm being charged £9 a month.I don't understand ...

Poor service customer service

Here is my experience. 24month plan on sim out of contract Feb 24, Flex payment for the phone 12 months left.Several calls to try to reduce/better deal on the sim plan failed after being cut off by the operator multiple times (don't want to upgrade.....

Edit profile

How do I change the profile to put into my name

Help make contract cheaper monthly

Hi, I have a monthly contract which is an upgrade anytime contract so it's it is a little expensive I have called EE to see if there is anyway I can reduce the monthly payments as I am now out of work however they have told me there is no way to make...

Resolved! Bill paid

Im trying to get my network up and running again and I already paid my arrears. Plus need to set direct debit. But it wouldn’t let me.

what is unlimited eu and uk voice on my ee bill

Is anyone able to shed some light on what this is and means? ‘unlimited eu and uk voice’ which is on my new ee bill KR dan

Contract

Hi there,I will be leaving the country the 30th of June, and by this I will need to end the contract.What are the requirements for it? Since it is a year contract that shoulb be ending in May. How Could I give a notice to end this contract on time an...