Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Billing update

Received email saying we have made mistake with billing and I owe £13 a month for last 3 months,there mistake there problem not mine, anyone else had this message or is it a scam.

Resolved! Flex Pay Direct Debit

HiI am trying to change the bank account for my Flex Pay direct debit. I can't seem to be able to do this online, or in the app - just the monthly airtime / subscription. Can anyone help?ThanksPaul

Resolved! ref montly charges

seen a few with £83.99 which i am paying for over a year been told if u want out of contract to new provider £586 plus the £83:99 so can i wait another year at £83 a month an get out for free serving my 2 years as i cannot afford this much longer

I cancelled my account by accident online - how do I restore it?

I cancelled my mobile account by accident this morning. How do I undo my mistake? I cannot see a way to undo my mistake via the website. I can only see an option to view my final bill, but no option to cancel my request.I went online to pay my bill...

Help with new contract

[Mod edit - amended title due to personal details being shared included]

VAT

Hi, I recently purchased a phone. I need a VAT invoice. I dont want a 'business account':I understand EE’s position that full VAT invoices are only issued to business accounts. However, under HMRC VAT Notice 700, Section 16.6, while a VAT invoice is ...

Resolved! All products missing from app and website??

I've been trying to view my bill, but when I log in to my account online I get a generic welcome page, the manage option on the app shows absolutely no products (I have 2 contracts) and when I click the link to pay my bill through the app it says tha...

Friend's and Family

Hi I upgraded to a iPhone 15 pro max and at time of purchase was told I’d keep friends and family, yet after sale agreed I get a text saying it’s finished. My question is was the woman I just spoke to on the phone telling me lies or is it true EE no ...

Resolved! cancel

Hi. I am sorry, I know this question will have been answered somewhere but i cannot find it. I have an Ipad which has a sim. My contract ends on the 14th of July and I do not want to renew it as I can connect the Ipad to Wifi at home. Does anyone kno...

Resolved! Complaint Reference:

I am unhappy with how EE has handled my account, service issues, and complaint. I joined EE and also took additional services, including broadband and family SIM contracts, based on assurances that I would receive reliable service and good coverage...

Contracts & Billing

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