Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! I have added charges on my bill and I want to know what they are for

I have added charges on my bill and I want to know what they are forOn my bill for 21 December 2025 I have a charge of £24 and a charge of £25. I don't know what they are for.On my bill for 21 January 2026 I have a charge of £25 and I don't know what...

No updated after pre-contract agreement

Hi I received a pre contract agreement this afternoon nothing since is this normal and what dose it mean please

Resolved! Pay mycreduced bill

Hi,I was told I could pay 100 pound today to reactive my account.

Resolved! How can I make a payment to my account

How can I make a payment to my account [Mod edit: add title]

Resolved! cancel contract- sim only

Hi all, My sim only contract ran out and I signed up to another. Do I still have time to cancel the contract within 14 days?I haven't decided yet, but want to know in the unlikely event I decide within the 14 days that maybe I want to leave EE.Thanks

Resolved! How do i speak to an advisor please

Resolved! Direct debit date

Hi, I changed my direct debit once in the account to a wrong date, and I now want do change it again but the option is locked “because I changed it the maximum times allowed “. What options do I have now? Thanks

Resolved! Downloading Previous Bills

HiI can see there have been issues with this previously but I haven't seen a solution.I'm working on a web browser, not the app, and can view previous bills but it wont let me download as a pdf. There is in theory a link to do this but it is not an ...

Resolved! How do I get to speak to a human being?

I've been trying to find a way to speak to a PERSON re a recent (disappeared) text re 30% increase in charge for mobile.

Resolved! Black Friday Air pods Contract promotion - Not received

We renewed our BB contract in November after hunting around and took advantage of the Air pods for £1 promotion. Nearly a month later we have no details nor received the Air Pods. Today we rang EE and after hanging on for ages and the customer care...