Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! payment unsuccessful

"Ooops, somethings gone wrong" is when i try to make a payment for a plan, or trying to top up, spoke to my bank and everything is okay so theres something wrong with ee.

Resolved! Change from contract to pay as you go

I would like to change to pay as you go please, end my contact and keep my number.thanks

Friends & Family Discount not showing at Checkout

I have two lines with EE, one for iPhone and one for iPad, both Sim Only contracts and both have Friends & Family discounts.I've just tried to purchase a new 24-month data-sim contract for my iPad and the F&F discount is not showing at checkout.I've ...

EE did not block third party charges

I have had to pay £258 as EE did not block third party charges when I reported my phone stolen & specifically asked. My iPhone 13 was stolen on the 13th October 2024. I immediately went into the EE store in, Greater Manchester that morning on the 13/...

Returning a phone getting lost in transit

Hi, I upgraded to a new phone and in my package was an envelope to pop my old phone in and to send it off to EE, I did exactly that with the address sticker on the envelope and gave it to Royal Mail as requested, two months later I’ve received notifi...

Billing

How come my bill was 170 pound

I'm in holiday

Can I pay the bill when I'm come back

Monthly billing

Please explain my bill this monthMonthly bill breakdown

Resolved! viewing my bill

I have been trying to view bill for our account. Been to EE shop who said they would forward bills to email address, but never received them. Tried to link phone number to account - says not recognised. Please help.

Resolved! Ending a contract

Hello, I recently finished my studies in the Uk, came back to my hometown. I would like to cancel my subscription but I’m not able to do so as everytime I tried to send the message HELP to 150 is keeps getting error messages, I can’t call internation...