Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Contracts

I have just signed a new sim contract. Just noticed a 2.50 in crease in march. Not explained to me.Assumed it would RPI. Is this standard.?

Moving to USA with a contract phone

HiI'm moving to the US and have an existing contract that runs until December 2026. What's the cost/loss benefit to end the contract early

Resolved! Flex pay 36 month 😥

Please bear with me here I upgraded my iPhone XS Max in 2023 like I usually do every two years. I was under the impression that come 2025 I would be able to upgrade but even though my air time contact runs out next year my flex pay contract runs out ...

Bill

Why is my total each month all of a sudden gone up about 70 more a month for no reason

Resolved! End of contract

My contract has ended. I am wondering does EE automatically reduce the bill as you have paid off the handset or do you need to contact them?.

Is anyone else being constantly hassled by EE trying to charge them 400% increas

I have been a customer for years. I have been happy with my contract and payment plan most of the time. Every so often they try to reduce my data allowance but have always reinstated it. Now they are trying to increase my monthly payments by 400% wit...

27 years and I have had enough

I have cancelled my Broadband and will be cancelling my two mobile phones when my contract runs out in a month. Pleased to be able to leave after all this time. This company have definitely got worse since joining BT, they really have no sense of how...

Extra charges

Hey I’ve been charged 0.93 servers times at 02.27 in the morning. I’ve never been awake at that time so how can this bee righ

Resolved! Bill

How do I do a promise to pay so bill came out early

Resolved! billing

I need to find how to access an invoice for my handset each month, my line rental is billed seperate along with my childrens lines. I have 5 lines on my contract and 1 new handset. When I download my PDF bill, it only shows the cost for the lines.