Contracts & Billing

Resolved! Does my existing contract get cheaper once I am out of contract?

Hi!  I am on the All Rounder 125GB plan (contract ended on 25 Nov 2025).  I tried to get a Black Friday deal on a new Pixel 10 with the All Works package (both plans give me USA/Canada roaming). Am I correct in my recollection: do plans automatically...

Resolved! My bill

Resolved! EE

Am with EE from the beginning but this what you done is useless no privacy for non of us so now when I want to know my bills or anything about myself and my contract will be see everyone who are on this app even they may not and customer this is big ...

Resolved! Billing

I am trying to find my current billing details on this website but unable to do so ?????

Resolved! Financial difficulty following Hurricane Melissa

Hi EE, i have no way of contacting you. I was able to gain access to wifi network. I live between Jamaica and the UK. On 28th - 29th Oct Hurricame Melissa anihilated sections of the island. Whilst we didnt sustain life threatening damages we did have...

Resolved! Bank card has expired before final bill

my bank card expired after I got my final statement but before the direct debit will be collected. EE will not let me change my bank details before the direct debit is collected so I tired the ‘make a payment’ option but the amount owed is listed as ...

Resolved! Just applied for a contract

Hi, i have applied for a contract and I passed the extra questions via the external credit reference agency then made the upfront payment (had to do the bank verification too) then the page EE took me to was blank so I assumed all went well as I rece...

Resolved! Unable to Upgrade SIM-Only Plan After Moving Number to My Account?

Hi all, I’m hoping someone can clarify a situation that doesn’t seem to make much sense regarding upgrades after transferring a number between EE accounts. A few weeks ago, I moved my partner’s SIM-only number onto my EE account at the same time as t...

Resolved! Cancel

I want too cancel my contract