Contracts & Billing

All discussion around anything related to EE billing or contracts

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 61205 Views
  • 69 replies
  • 14 Helpful

Resolved! Bill increase

Just got new contract with ee and only just started and ee are increasing my contract by £4 from march even after getting a cheaper deal and getting told only would rise £2.50 per year now getting told its going to be £4  total rip.off ee is tells.yo...

waynes4 by Skilled Contributor
  • 675 Views
  • 8 replies
  • 2 Helpful

Resolved! Unable to provide reasonable adjustments

Are they any other Audhd customers here, EE are repeatedly ignoring reasonable adjustments, calls to multiple handlers out of desperation getting non where, have asked for report of where they think they are supporting me in writing 14 days as advise...

Resolved! Impossible to get answers

I need help, my uncle has an account with yourselves. I believed it was PAYG but from texting 150 it seems to be a contract. He is very ill in hospital and can't tell me what he is getting and the cost or how he pays. I need some help with this.

kms1985 by Explorer
  • 253 Views
  • 4 replies
  • 1 Helpful

Resolved! iPad coming to end of contract

Hi my IPad (eSIM) contract is coming to its end and as you can imagine having paid of the cost of the iPad I would want to move to a sim only (data plan I would imagine).  Can I check how you go about doing this as not clear in ee app but also on the...

wslaws by Explorer
  • 206 Views
  • 1 replies
  • 1 Helpful

Resolved! Trade in returned handset lost by Royal Mail

I recently upgraded my phone. Received the new handset no issues and then a couple of days later I returned my old phone in the returns pack that was sent out. Didn't think anything of it and have done this a few times over the years with no issues. ...

Resolved! Payment cut

Hi I was out of country and I was charged three times in December 2025.  It is auto deducted, how to get refund for the amount.

Resolved! Early Upgrade message

Hello, I keep getting this message on both app and website.When I click on it it lets me choose an upgrade and the upgrade fee is waived in the checkout stage. I was thinking of upgrading anyway as it would end up cheaper with the Samsung cashback of...

1000086381.jpg
rrm7 by Explorer
  • 465 Views
  • 2 replies
  • 1 Helpful

Resolved! EE perk

Hi,I’ve logged into my NHS PERKS and it states I have 5 codes left to use. When I try to generate a code I get an error message.Unable to Retrieve Code at this current time, if the problem persists please contact your company EE Perks representative....