Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Why can i not view or change my billing date

VIEWING MY BILL If I don't get info soon i will be leaving

Finding it impossible as an 82 year old of viewing my Bill with EEYour whole website is difficult to navigate and I want to know and SEE what you are taking off me!PLEASE RESPOND SOON

Resolved! Bill

Hey there i need my billing history and pdf for my visa last 6 month bill history anyone can help me ?

Resolved! Sim only Mobile Contract Query

I have a sim only mobile contract with EE. I am the account holder. I also have 3 other numbers/sims on the account for my family. Are the additional sims subject to my 2 year contract or is it just me as the main holder? In other words, are my fami...

Resolved! Billing/Direct debit

I paid my bill by card payment before my direct debit was due- EE has still tried to take the amount even though my bill is paid, I have also recieved a message saying that they will try again in 7 days but the bill is already paid! I cant afford for...

Resolved! Upgrade with Friends & Family discount

I want to upgrade from a 12 month SIM only plan to a contract with handset (or also considering 24 month SIM only plan). I currently have the 30% friends & family discount applied to my 12 month SIM only plan. How do I make sure that I am upgrading t...

Out of contract but still charged for my handset

My contract ended a while ago but it appears I’m still being charged for my handset within the rolling contract. I called ee and was told a text was sent( no context) for me to contact them and that was it. All that happened during that call was most...

Please help

Is this really the only way to contact EE? Posting on a public forum!? Basically my phone was stolen a week ago and as such I am trying to cancel my contract as I can't pay it. Plus you know, paying for something I do not possess. Everywhere I turn i...

Resolved! Linking accounts

I have multiple lines on my account. Can I add my partners account to it?

Contracts & Billing

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