All discussion around anything related to EE billing or contracts
From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...
We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...
Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...
HI, THERE IS A OFFER OF £12 TO ADD ANOTHER SIM ONLY CONTRACT WHICH I WANT TO TAKE ADVANTAGE OF HOWEVER WHEN I ADD TO MY BASKET IT RETURNS TO ORIGINAL PRICE. IM WONDERING HOW I CAN TAKE ADVANTAGE OF THE OFFER?
Hi, I have been a EE customer for 14 years, my recent experience upgrading has been very stressful I usually do it online! Firstly I upgrade Friday last week to preorder new iPhone 17 pro max my bill was due to come out ( last payment of contract) th...
hello i bought a sim and choose a plan but i can’t add my card to pay. it asks for my cards billing address which is in Türkiye. i type in my address but i doesn’t accept my post code (07230) so i can’t proceed to the next step and pay. so that i can...
when I try and view my account it comes up saying my account is closed. I placed an order a few days ago for the iPhone 17 pro max however my account is still saying closed.I was a previous member of EE 1 year ago but when my contract ended I switche...
Sim only. Business customer. Trying to cancel. BertEE won't give that option. No one answers customer service. Been waiting 30 minutes. Doesnt tell you your queue position! Cancelled direct debit now. I'm sure someone will contact me that way. Terrib...
Hello, wondering if anyone can help? I bought an iPhone 14 3 years ago and have continued to pay over £60 per month to EE. I'm looking to upgrade my phone but do believe there's a duty of care and fair execution of a contract with a customer. I've be...
Hi, I currently have a 24 month contract with 8 months remaining. I would like to keep the handset and pay off the device but then switch to sim only.Is this possible? And is it possible just to pay off the device portion of the contract, or do I h...
I had a contract phone for over 9 years and I've just moved to a sim only plan, just got my bill and on the breakdown I'm being charged twice for full damage cover twice but both different amounts. Anyone know why?
Existing customers are being robbed!!!I have multiple lines on my account and 2 are due for an upgrade.I tried to upgrade my phone to the Zfold7 to be told I would have to pay £450 upfront for this device.I then went online as a new customer to find ...
Hello, since last year i missed my bill once but was paid off after the missed payment. My direct debit was cancelled and ive been paying online since with extra charges. I hate phone calls as am adhd. I have tried every month after paying my bill an...
