Contracts & Billing

All discussion around anything related to EE billing or contracts

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 15011 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 25302 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 51512 Views
  • 55 replies
  • 13 Helpful

Resolved! Friends and Family

I have 30% Friends and Family discount on my current plan. I'm looking to upgrade and it states my discount will be applied at the checkout. When I go to the checkout, it has changed the discount to be 50% off airtime only. Has the F&F changed?

Bill issue

Hello,I had enough money in my account to pay my bill and it shows that it was taken out. However, it shows that it was ‘refunded’ and I don’t understand why. I’ve now had a text from EE saying that my auto payment failed when it seems it was through...

Mj2002 by Visitor
  • 129 Views
  • 1 replies
  • 1 Helpful

Incorrect charges for international calls

Both my wife and myself have been charged for the same calls and data roaming whilst abroadWe both have numbers on the same EE accountThe bill shows exactly the same call and roaming details for both phone numbersHow do I challenge this, as it cannot...

hughesr5 by Visitor
  • 158 Views
  • 1 replies
  • 2 Helpful

Resolved! closed my account 2 months ago

Hi I closed my account 2 months ago but you're still taking some random money from my account -1 month ago £ 16,this month £41 and I don't know why if I don't have ee account anymore

Resolved! Payment Date Change Not Reflected

Hi,I changed my payment date from the 15th to the 29th via the EE app, and the change was accepted at the time. However, it’s still showing the 15th as my payment date and doesn’t allow me to make any further changes. Could you please explain why the...

Hi

Hi all iv been off ill for 3 months and just got a email about unpaved bills but one has gone out and benn  returned due to account being hacked how can I sort this out please as still on sick at the min

Broadband bill not showing

Hi,Recently I switched from BT to EE with my broadband and mobile. I used to have both broadband and mobile in one payment with BT, now with EE these are in 2 separate payments. When I go onto the EE website and app it only shows my mobile bills but ...

Resolved! Access to bills over 2 years old?

I need to view my bills from when I joined (2021) to present date. I can currently only view them up to 2 years ago. Please can someone guide me on this. Thank you

ok3443 by Visitor
  • 343 Views
  • 4 replies
  • 0 Helpful

Resolved! Cancelling an order for EE sim

I need to cancel an order on my account as for some reason the order went onto a family members sim instead of the main sim making the cost of my mobile bill double!I am unable to discuss over the phone and need this sorting asap before any money is ...