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All discussion around anything related to EE billing or contracts

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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 69837 Views
  • 72 replies
  • 15 Helpful

Resolved! paying the bill

How can I check how much I need to pay based only on phone number or ee account number? Can I get a bank account to send money. Do you have any chat or e- mail address that I can get any information? I m abroad and just want to pay a bill. I m not ab...

Ann2717 by • Visitor
  • 312 Views
  • 2 replies
  • 1 Helpful

Resolved! EE rejecting me for credit check

Hi so basically I’m completely new to this, I had a credit check if failed due to me being not on my home address when I am, and I don’t know what to do as I’ve got to wait 30 days now? 

asheiiyy by • Investigator
  • 600 Views
  • 7 replies
  • 1 Helpful

Resolved! Final bill.

Hi, sorry to bother everyone. I closed my EE account and my final bill is now due. It's for £0.14p and I'm not sure what to do about it. The minimum amount that I can pay by card or Google pay is £1 on the app. 

Resolved! Re: Live chat

Hi , I have a contract with Ee every monthly 40 pound, and I don’t know why next month will charge me 45 pounds something I don’t wanna pay five phone extra if you’re not fix it

Resolved! Bill

Hello I cancelled this contract back in February and had to wait 30 days to change this number over to a Buisness account which is now up and running and has been for last few months I was owed money from my old sim deal and now it’s saying I owe £9 ...

Resolved! Inclusive extra sim only

I'm looking to change my contract to the SIM only 'Unlimited All Rounder for Iphone' which says it includes 1 inclusive extra, then adds £5 when selected, this doesn't feel that included to me, maybe it should say its a 'discounted' extra or am I doi...

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