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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 68202 Views
  • 72 replies
  • 15 Helpful

Sim only contracts

Just want to try and understand how EE works and whether the right hand ever talks to the left? This year my sim only contract escalated to £19pm . Twice as much as competitors, I phoned an agent who offered me an initial discount of £1, (Hmm). So I ...

Manc-Man by • Contributor
  • 566 Views
  • 7 replies
  • 1 Helpful

Resolved! Selling Contract Phone

My S24 ultra is currently under contract and I will be paying for it until august 2027, I'm wondering if I'm allowed to sell it or trade it in with EE?

zoceanc by • Visitor
  • 791 Views
  • 3 replies
  • 3 Helpful

Resolved! EE customer complaints

Has anyone else had cause to make a complaint to EE recently - and if so what was your experience? I’ve been with EE since the start - I was an Orange customer so I think over 20 years.  In the past I found they offered excellent customer service but...

KST by • Investigator
  • 762 Views
  • 4 replies
  • 2 Helpful

Resolved! Application declined

My application was declined in store and I never accepted/received thecontract or device. Please cancel any active agreement and confirm noliability.”

Resolved! bill payment

Hello,I'm trying to pay my bill but there appears to be a problem with EE's system.

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