Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 60430 Views
  • 69 replies
  • 14 Helpful

Resolved! Standard plan upgrade

Hi,I have been in store and have contacted you via 150. I am only being offered flex pay options to upgrade my contract now I am due. I do NOT want flex pay and I want a standard 24 month contract. I also have a perk discount and I have been told the...

Faz07 by Explorer
  • 369 Views
  • 6 replies
  • 3 Helpful

Resolved! Extra charges

I have noticed from last two month extra charges €28 of my bill I can't get any details and information of my bill who's the payment can you help me

Resolved! Re: Charged three direct debits this month.

This happened to me, too. Just noticed that EE collected three payments (even though I only have one DD set up) in both December and January. I'd be grateful to know whether you resolved the issue with EE, Picklessprues...

Magnus11 by Visitor
  • 200 Views
  • 1 replies
  • 1 Helpful