Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Re: HR Email or Number Contact

I have just reviewed my bill and noticed that it has been higher than expected. Unfortunately, I had paid close attention over the past few months. Upon checking, I realised that my watch contract ended on September 15th, yet I have continued to be ...

Unable to pay bill

Unable to pay bill due to repeat asking already answred question resulting in repeat payment of bill amount thrice instead of once. Nirmaldas [Mod edit - removed personal details]

Contract renewal date

How can I see when my contract renewal date is?

Trying to upgrade and using a ee perk code

Good morning I am really not happy. I have spent the last 2 mornings off trying to upgrade my contract. I have rang up and they can't do it because I have a ee perk code so tried doing upgrading online but my code is not being accepted. I have rang b...

Changing my EE plan

Hello, i am wondering how i can change my plan. I am on an old plan an would like to upgrade to unlimited essential premium. what is the best way to do this??

Resolved! I Bought an XBOX Game Pass Ultimate Bundle, I'm still being charged by Microsoft

I bought a bundle from EE including 24 months game pass Ultimate which EE are taking money for and microsoft are still charging. On the details of the bundle it says EE deal with the existing Game pass agreement with microsoft. When I contacted EE a...

Device costs/flexi plan

hello, why is the price so high for the samsung s25 contract? your currently making people people pay for both for the device and the contract both of which come up to a min of £50 odd a month, other mobile phone contracts offer the contract for them...

Customer service

Hi,I went into my local EE store today to ask why, despite my 24 month contract ending 4 months ago, I was still being charged the full amount of £65 per month. I was told it was my responsibility to update the contract and I should have had an email...

Resolved! leaving ee

hi can you please delete this account

Resolved! Bill

I can't pay my bill because you have but my broadband off