Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Cancelling my contract due to

Dear EE Customer Care, I hope this message finds you well. I am writing to request the early termination of my EE mobile contract, as I will be permanently relocating outside the United Kingdom in four months’ time. My account details are as fo...

Resolved! Unable to link mobile and broadband accounts- Error Family Name

I have tried several times, spoke to EE support and been transferred multiple times yet my accounts are not linked. I also have no way of managing the broadband account and EE for some reason cant setup a direct debit, exactly how am I supposed to pa...

Resolved! Unable to pay bill while abroad

Pay my bill

Resolved! Transferred in error by EE without PAC code given.

I asked for a friends and family SIM to transfer a second phone number to EE. The SIM arrived and I got a PAC number from Three but did NOT give it to EE due to a change of plan. All should have continued as before.The SIM remained in an unopened env...

Resolved! Customer service

Hi all I have been trying for 2 days to get in touch with ee about a upgrade or to leave ,go through all the push this number this and that and end up with will get someone to get in touch with you or hang on the line message, know one has got back t...

DON

Be Vodofone 500 pay £30 ee pay £29.99 150 a man came with the company he said that we are creating a new line He said it would be the same speed After the end of the contract I advice you to leave this company on the very first day I...

Resolved! Insurance claim

Hello there, Due to my SPen in s23 ultra snapping and top half lodged in phone, EE have accepted a Claim and said the phone is not repairable so will issue a refurbished one (It is repairable just need long tweezers to remove the SPen then replace it...

Resolved! Final bill & refund

HelloSo I left EE and started my new broadband service with sky on Tuesday 5th August.My last bill was on the 24 July which covers 24 Jul - 23 Aug for £47, and has left my bank account this week.So can I expect a refund and a closing account bill? Wh...

Resolved! Cant afford monthly payyment

Hi all im struggling to pay my bill each month and have asked them to reduce but they have said they cant do anything and cant help me! Is there any other suggestions from anyone that would help me?

EE credit checked me even though I didn't order?!

I looked a couple of times at upgrading but decided not to before finishing the order. I've received notification that EE hard checked me despite me not completing the order. How is that even allowed? I stopped the order because I couldn't be bother...