Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Reduce total monthly cost

Please can I reduce my total amount to £15 a month as no longer use this sim

Resolved! Current terms on selling your phone mid-contract with FlexPay

I remember previously you only own the device after 6 months to be able to sell the phone, but looking at the documents that are on my account I'm not seeing the 6 months mentioned at all. Have the terms changed since they introduced Flex Pay monthly...

Resolved! Airtime Plan almost finished what now?

My phone contract is 36 month, which will expire February 2026. But the airplan plan is 24 month and will expire next month.however I do not want to take out another airtime plan for the remaining 1 year, I will still be paying the device contract bu...

Resolved! Top up contract phone

Can you top up your contract mobile phone so I can still use whatsapp etc? this is because my line has been suspended until I can pay the bill

Trade In “Likewise” is a scam

I have never experienced something like this before! I have got in touch with the “upgrades and retention” team to see if I can reduce my plan. I was paying over £100 and couldn’t keep up as it’s far too expensive when I can get cheaper plan elsewher...