Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Payment not showing on balance?

Hi, I had a credit of £3.73 on my mobile account.On the 4th August I paid £11.27 so the total should have been £15 in credit.On the 4th August my bill was generated with a bill of £15.48ishI pay before bill so the money is there when the bill is gene...

I'm trying to upgrade but keeps coming up with the page is not available.

Ive cleared my history and tried logging on from different computers but still unable. Don't want to spend ages on the phone

Resolved! update contract

how do i know when my contract is ready for a renewal

Tech add on

Hi all, I have an EE SIM-only plan that’s almost out of contract. I still have three tech add-ons that I’m paying off monthly. I want to move my number to a PAYG SIM on another network using a PAC. If I do that, will I have to pay off the tech add-on...

Personal data

Final bill request

Contracts

I have just signed a new sim contract. Just noticed a 2.50 in crease in march. Not explained to me.Assumed it would RPI. Is this standard.?

Moving to USA with a contract phone

HiI'm moving to the US and have an existing contract that runs until December 2026. What's the cost/loss benefit to end the contract early

Resolved! Flex pay 36 month 😥

Please bear with me here I upgraded my iPhone XS Max in 2023 like I usually do every two years. I was under the impression that come 2025 I would be able to upgrade but even though my air time contact runs out next year my flex pay contract runs out ...

Bill

Why is my total each month all of a sudden gone up about 70 more a month for no reason

Resolved! End of contract

My contract has ended. I am wondering does EE automatically reduce the bill as you have paid off the handset or do you need to contact them?.