Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Resolved! Roaming Pass problems

Yesterday I purchased a Roaming Pass from EE for £25 to use during a forthcoming holiday in Ireland. I asked the EE person I spoke to to confirm the Pass by email and she wrote "Hi from EE,From our call today we have applied the roam abroad pass on y...

Re: EE Upgrades: All you need to know

I’ve got 3 months left of my device and sim monthly payed plan and I’m eligible for an early upgrade for free to a new device I don’t want to upgrade to a new phone I want to keep my phone but change to sim only pay monthly but keep my current sim.is...

Viewing Annual Statement

Hello I've recently viewed my Annual statement on the Device I've been paying monthly. However it has the wrong address on it which was my previous address but moved late last year.I've changed my Address on my EE when i moved. Shouldn't it not be ...