Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Phone

I phoned EE yesterday afternoon to upgrade my phone contact. It said on my plan that I had a 30% discount and the guy I spoke to on the phone said I could get it. I explained that I had EE broadband and had been with yourself since 2019. The guy kept...

Resolved! Mobile payment

Unable to pay mobile payment until 15th of this month what can I do

Miselling and frustrations with a Franchised store

I'm wondering if anyone can offer advise on any options that I have left. Last May the Franchised store in Caerphilly convinced my elderly family member (a technophobe who won't even have Internet in her own home) to move away from a pay as a go and...

Resolved! When does my Contract ends

I would like to know when my phone contract ends with this phone

Complaint outcome

I recently upgraded my phone contract & I have had nothing but issues about this eg contract wrong on app/ overcharged I have complained & complaint has been closed 3 times without any change to my situation no detail has been given about complaint ...

Resolved! Issues with the bill on my plan which include Apple Watch data

My current subscription includes a data plan for Apple Watch, however on the bill the discount is not applied. How do I fix this ?

invoices

How do you download invoices, I have just been on chat live and it is a waste of time. We are a business and I am unable to get the invoices for the last 6 months. I always hate coming on this site and I only come on every 6 months or so and downlo...

Resolved! Contract is due to be renewed 8.11.25 but I did not to renew

HiMy contract is due for renewal 8.11.25 but I do no want to renew how do I cance/ not renew?

Resolved! My billing

I don’t know what going on but this absolutely crap I can’t get into my account to see my billing

Resolved! My bill

How do I check my billing for all my devices