Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

cancellation

I requested a second line on my phone be cancelled a month ago. Went in to check final bills etc and found it was never cancelled so told they will cancel now but I have to pay another month despite me asking several times for this to be cancelled. L...

Resolved! billing statement

£20 mobile discount with broadband price change

I'm sure the answer is obvious because they're a business, but has anyone seen whether the current £20 a month discount for having mobile and broadband is also going up with their price changes. It seems only fair that the discount would also go up a...

Resolved! Re: I would like to change my bank account details

I need to change bank account details

Resolved! Cang my cap

Hi can i

Payment refund

EE deducted a payment from a sim that has not been activated. Will they return the payment once I cancelled that number? It is never been activated and no usage of data

Resolved! Discount

I would like to apply my NHS discount please

pay phone bill with paypal

hi does anyone know if u can pay the phone bill using PayPal? on Google it says u can but does bot give option online when trying to pay bill

Re: HR Email or Number Contact

I have just reviewed my bill and noticed that it has been higher than expected. Unfortunately, I had paid close attention over the past few months. Upon checking, I realised that my watch contract ended on September 15th, yet I have continued to be ...

Unable to pay bill

Unable to pay bill due to repeat asking already answred question resulting in repeat payment of bill amount thrice instead of once. Nirmaldas [Mod edit - removed personal details]