Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Upgrading contract halfway through old one

I'm Looking at upgrading to the All rounder Plan. I'm halfway through my 24 month contract with EE, But saw on the website that I can upgrade for free. My question is, if I upgrade does my old contract automatically get cancelled and it just switches...

Resolved! Wrongly charged and told different.

Hi, my contract was due to expire on May 2nd. I went into the store last week as I was curious if I had any bills/money to pay before the end of contract. I went in to make sure no money was owed and that my contract would be fully cancelled for the ...

Resolved! BAN spend?

Just tried to upgrade inshore after traipsing all the way into the town to be told there was an issue with my BAN spend so I cant upfmgrade til next week. Does anyone have any idea what it means and why I couldn't upgrade today?

Resolved! line has been disconnected for administrative reasons

I can't seem to pay or see my bill on the EE website/app and am unable to call as my line has been disconnected. I am currently in Amsterdam so cannot access EE via an in person meeting at one of their stores. Please can you assist me in getting into...

Resolved! When can I downgrade handset plan to only?

My 24 month handset contract is up next month. I am happy to keep this handset, when can I downgrade to a sim only plan? I am getting conflicting information on whether this is 30 or 45 days prior to the contract end date

Help needed

I’m trying to contact the customer support team to help un-suspend my account as it was suspended due to missing my bill date I have now paid it but still have no service or way of contacting anyone and I can’t make phone calls to call the help team ...

Resolved! Call history

I need call history from October 2024

Real or fake?

I received a call from this number 01942901130 today claiming to be EE. He wanted to speak to me for a few mins about rewards for loyalty etc. I said I had no time and ended the call. He asked me to call back when I had time. He was pleasant enough. ...

Resolved! £10 mobile plan but being charged £12.50 ??

I moved from BT to EE recently. I took out a £10 mobile plan and for the first month I paid £10 only. The bill for December has come through and it is for £12.51 and it says it comprises of £10 plus £2.50 +1p account charge. I only moved over m...

Resolved! Refund

I was billed twice for upfront cost on a phone that I failed at getting its been nearly 2 weeks now I will leave my number for you to sort this out because it's ridiculous and it's the fact it is £60 of my money that you owe your quick enough to tak...