Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Pre-Purchase Question: Insurance Phones

Hey,I'm currently with another provider, but want to get a new phone with insurance. Before I purchase anything, I want to double-check how the insurance works if you sent me a faulty phone. With my current network, the experience was horrible, and m...

Resolved! Unable to view bill in online account

Hi I am unable to view my bills online. When I log into the account and click 'Manage' and 'Bills and Payments' it doesn't do anything. I need to view and print the bill for VAT purposes. I have tried various browsers, on mobile and PC. So far nothin...

Resolved! Cancel Phone Plan

I want to cancel my EE mobile phone contract

Resolved! Need copies of statements

Hi can I have my last 3 months of statements

Unjustified Price Increase During Fixed Contract – Request for Refund and Price

Hi,I signed a 24-month contract at an EE store, clearly agreeing to a fixed monthly price of £10. One of the main reasons I chose this long-term contract was the promise of price stability.However, it has been less than a year, and my monthly charge ...

Resolved! I have payment plan question

I am on payment plan and i have contract ending next month. Do i keep paying until payment plan ends or it will be cancelled?

Resolved! i need to get copies of all my old invoices as far back as 2020,

Is there any way to get on live chat or send an email

How do i

Resolved! Mis- sold a tablet when upgrading, told it was free

Told the tablet was free but I think reading I could have got reduced plan. The staff at E were whispering, “ is that your third to day, pointing at tablet” . Before that they tried to sell me a sim. They to,d me these were the only ways to lower ...

Account number: GB*******

Hi , I have paid my first broadband bill and a text was sent with a link to view my bill but I cant see it. I have been with EE mobile for over 20 years . So all I can see is my mobile bill. [Mod edit: removed personal details]