Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Resolved! Will I get charged for using a cellular apple watch whilst in Guernsey?

Hello, EE says on there website linked below that I will not be charged roaming fees in Guernsey because my contract has started before the 7th July 2021. Which is all good and is correct as when in Guernsey I am not charged roaming fees, now comes t...

Need a copy of invoice for Feb 2024

EE has cut me off

Hi. Im on breathing space with Stepchange and now I find today I can't make any calls or texts or call my voicemail.I have no way to contact EE to sort this out as I only have a mobile and no landline. I have Internet with BT. Please can EE call meAS...

Application was declined but no refund

So i tried getting a phone and gave 30 quid upfront 4 WEEKS AGO.The transaction was pending for like 2 weeks. I wasn't logged in so i made my purchase as a visitor/guest. That money has been taken out and they never emailed me or anything. Didn't eve...

Elderly vulnerable person mis-sold contract

My mom popped into an EE store to ask a simple question on 7/11/12. Three hours later she left with a mobile phone and contract that was completely unsuitable.My mom is approaching 80 years of age and gets very confused. She left the store browbeaten...

i paid a £70.77 charge but it was a month ago i checked today its says overdue

so i paid my bill from last month £70.77 and i come back a month later saying its over due and i dont know what to do

End of contracts things to consider!

So My broadband and my mobile sim only contract are \ were up for renewal. I came to EE 2 years ago from BT. Rural location miles from a city so very limited investment in the fibre or mobile departments here. That said I do like to check my options ...

Resolved! Bills i have had a charge from BT and EE when i changed to EE WHY

I have just paid my BT bill and given Aspall refund but I also have my EE BILL paid by direct debit why both can you help

New contract

I have been offered a new contract of 25 GB and it is not showing up on the app or when I logging into the website also my balance is showing I am only getting 5GB

Contracts & Billing

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