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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 14983 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 25284 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 51430 Views
  • 55 replies
  • 13 Helpful

Resolved! Deferment

I would like to defer this months mobile bill payment by two weeks 

Kimmyers by • Visitor
  • 148 Views
  • 2 replies
  • 1 Helpful

Resolved! Unable to change billing address

Cant be able to edit the billing address. I contacted the contact services for this EE and they updated it already as to what I know, and then I recieved a message  to update my address in my account. however there is no such edit billing address in ...

Resolved! Struggling to pay my mobile bill

I am struggling with my mental health at the moment and I’m going through a difficult time, I always put money into my Mum’s bank account to pay for my mobile bill, I have never been late with a payment but I would appreciate it if you could give me ...

Jarvo79 by • Visitor
  • 629 Views
  • 4 replies
  • 0 Helpful

Final bill

I have not received my final bill and haven't been informed about outstanding charges but debt collection agent is chasing me for outstanding amounts... Is there a way of sorting this out and to request a final bill to be finally sent out? 

Lowell payment?

Hello there I’m getting an email from Lowell with some reference number about EE Limited for a payment. I closed my account long time ago. How can I know if this is legit or scam? Thank you EE app and website doesn’t let me access my bills and paymen...

Fliper by • Visitor
  • 224 Views
  • 4 replies
  • 2 Helpful

Complaints

After a flurry of online prompts telling me i can "upgrade for free today"...My upgrade ranged from £30.00 up front, £1200 up front to no plans available. So i ring EE to clarify.To cut a very long story short it would appear a spend cap has been app...

Support to reduce billing as lost my job

Hi all, i am looking for some advice. I had lost my job at the end of last October and using my savings to pay bills. I had seen today on EE web site that if you are claiming Job seekers allowance that they would be able to support you with reducing ...

Third Party Service charge

I have been charged £13 for third party services but can get no details of who they are and all EE mention is a code who I can’t get . Can anyone help ? 

MJL4 by • Visitor
  • 322 Views
  • 2 replies
  • 1 Helpful
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