Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Is it possible to have a direct debit/bill delayed?

I have a debit debit already processing and gets taken on the 7th but just had a huge financial hit. I have always paid my bill on time for literal years at this point. Is there any way i could ask EE to delay it till the 19th? This will be a one off...

Resolved! Will I lose my number when changing plan?

Would you lose your number if you do that? [Mod edit: Title added]

Resolved! Switching from upgrade Anytime to EE one

I can up grade my phone from upgrade anytime to EE one if I do this online I need to send my old phone before I receive my new phone which would then leave without any form of communication with my elderly mum. Can I do this in store so I’ll have a p...

Resolved! Complaints department

Does anyone know the best route to make a formal complaint? I have been billed over £300 for a contract that had been cancelled and the issue was with EE (an EE customer service person called Katie ***** checked and confirmed the issue was with EE),...

Resolved! My phone

Hello, why am I paying so much on my mobile phone? I thought it was just the phone and the insurance! I want to know the price and I don't want to pay more for anything, and what day the contract ends

Resolved! Can’t link phone and can’t view my bill

Is there an email address or web chat I can use to find out why I can’t view my huge new bill?

Resolved! My Broadband & TV, plus Mobile with EE

I have broadband & TV plus mobile with EE, I used to pay monthly £36.99 + 14.50 = 51.49, but recently the price has increased to £40.76 + 17.25 = 58.01 monthly, which is 11.2% increase. I am quite concerned about the cost, and wondering if there is a...

Resolved! Help needed with service payment

Hello I need help with my service payment [Mod edit: Title added]

Resolved! Extra charges to bill

Hi, I notice that I had extra charges to my bill, ie charges of up to £2.50 for texts. This is surprising as I had not sent texts on the days I was charged for. Also, I am definitely not sending any more texts than usual, so not sure why I have ...

Resolved! Changing from All Rounder to Full Works Plan

Hi all,I just upgraded to the iPhone 17 Pro Max and went with the All Rounder Plan. Is there anyway to change to the Full Works plan with Apple One? I only upgraded a couple of days ago and received my new iPhone today.I have been told two different ...