Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Direct debit set up

I'm trying to set up a direct debit. Instructions say, log on to app, go to Manage, then Billing and set up DD from there. However, the set up DD just takes you to an information page about DD. There is nothing there that allows you to set a DD ...

Resolved! Sony D charges to my EE account not mine

I have received £231 of charges in 1 month to Sony D. EE will not help me and tell me to call the billing company… they cannot do anything about this either. I do not even have a PlayStation. We do not have any text of these charges absolutely nothin...

Resolved! Urgent

I need to find a way to pay my bill and have my phone connect for receiving calls again this is effecting me receiving benefits for my children.

Resolved! EE scammed their customers

EE is a complete scam. I signed a 2-year contract with EE for the iPhone 14 Pro Max, starting in June 2023 and ending in June 2025. After my contract ended, EE charged me an extra bill for a 25th month, claiming I didn’t request a cancellation. They ...

Resolved! Phone upgrade

Hi to everyone. I have been with EE for more than 7 years. My last phone contract was 3 years ago; since then, I have been on SIM-only. Next month, I am thinking of upgrading from SIM-only to a new iPhone, probably the 17 Pro Max. However, I read tha...

Resolved! Change from EE One but account no updating

I have changed broadband provider so I am now out of my EE one deal. I am trying to upgrade my contract for the 3 phones on my account but my account still showing only EE one deals. Phoned 150 but apparently unable to help. Any advice how I can see ...

Sw11 3en

Resolved! Charges for calling

I had to cancel my contract with EE early due to a relocation abroad. I was then informed that I had to return the modem, too late, I had already left the UK. Luckily I had the modem with me and in the process of returning said modem the address on t...

Resolved! Over 200 a month bills

I want to save as much money as I can but I’m terrible at doing so with my bills can someone please help me with my account incredibly expensive monthly bills?

Resolved! Trying to call EE taking over 30 mins

Hello. I have been trying to contact EE because I need to make arrangements to pay my bills. I contacted them on Friday and I was on hold for over 30 minutes. There’s an automated message that says within 45 minutes someone will answer my call. I wai...