Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Price increase February 2025

Looked last week to price for sim only deal to upgrade free to essential plan for £13 on 1st March 2025. This would not incur 2025 price increas. Looked today and same plan is now £14.50. This is cheeky way to get £1.50 added before 31 March 2025.An...

Resolved! Powys

Can you please tell me why I’m still paying a full contract when I can change my contract? If I can change my contact can I just change it to pay monthly SIM card ? As I’m very short of money. As I’m moving soon and I’m disabled,

Resolved! Pay my bill from Asia

I need to pay my bill from Asian country but always had Error messages for more than a month. I can’t find contact detail’s directly to customer support anybody knows how to pay? Tried to download app but it’s not available in Asia

Resolved! Accessing old bills

I need to access bill ( including all numbers) older than 12 months..

Bill

Why does it say my account has been closed when I log on to the app to pay my first bill

Bill is higher than my plan

My plan is Sim only, at £23 per monthBut my account has been charged £24.82 each month.I don't have any add ons.Anyone know why?Regards, Ian

EE are a Organised Crime Group

Never let EE talk you into moving from BT, EE are just an organised crime group, in years to come this is going to be bigger than the PPI scam, I have not slept for 2 weeks, Inept in every way possible, avoid, avoid avoid avoid avoid avoid, please!

Resolved! Sim only upgrade

Hello, I went to an EE branch to change my current contract to sim only as it’s due to expire next month. I enquired about NHS discounts and the customer advisor told me to contact EE via phone call to add the discount. I have just phoned them and th...

EE, is it legal to impose a price raise just by texting your client?

I have signed a contract of 2 years, 24m with £27 every month. I was informed by a text that there will be a raise on the price in March 2025.So the contract is just for the client to oblige, and not the company?

Resolved! March Price Increases

I have 2 phones and an Apple watch - all out of contract. I am looking to upgrade one or all of these however if I upgrade now it will cost me a minimum of £144 extra next year plus £288 the year after (assuming a 24 month contract) While I accept t...