Contracts & Billing

All discussion around anything related to EE billing or contracts

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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 59279 Views
  • 69 replies
  • 14 Helpful

Resolved! Loyalty team UPG - Some doubts

Current Plan :SIMO - 10GB + 10 GB (BT DOUBLE DATA) 24 Months expired ( £10/ Month - £1 NHS Discount and £1 BT Broadband ) Plan expired in October. Requested a PAC CODE. Within an house received a call from 07973100610 , offered me:25GB Data £6/Month ...

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Returned an upgrade

I got a Samsung S25 Ultra on contact which was delivered on 28th October.  I decided I didn't like it and started a refund, I received the silver bag on 10 November.  I was away with work at the time but I understand once you get the silver bag you h...

HGrahame by Explorer
  • 183 Views
  • 2 replies
  • 0 Helpful

Resolved! Cancelled contract

Hi there,I cancelled my contract with EE yesterday on the 30th. I pay my bill on the 28th of every month, I was just wondering if I will be charged this month as well. My plan was contract free for the sim

ghxstjc by Explorer
  • 296 Views
  • 3 replies
  • 1 Helpful

Resolved! Incorrect charges for plan

I switched my contract to a sim only as it was the end of the contract. However, this is the second month and they’ve been charging me for both phone and sim. Called the first month and they said I should get a refund the next month and the bill shou...

Saada1 by Explorer
  • 346 Views
  • 3 replies
  • 1 Helpful

Resolved! Re: Overdue amount £0.00

It’s mad this is still happening 2 years later .. even 2 weeks after payment made , trying to set up DD still says account overdue by £0.00.I make manual payments and then sometimes try and set up DD but get this silly obvious system error every time...

stiggers by Visitor
  • 234 Views
  • 1 replies
  • 2 Helpful

Resolved! Cancelling in cooling off period

Quick question if I get a phone on contract and during the cooling off period I cancel the contract what happens then? [Mod edit - added subject title]

Kd00 by Visitor
  • 322 Views
  • 2 replies
  • 1 Helpful

Resolved! Forced to a new contract

Been with Orange/EE for 30 years. I periodically changed contract with them as things evolved.I recently had a text message promising a price hike from £11.50 to £16 next month and then £18.50 in April.Tried calling. First time promised me a 45 minut...

Resolved! I’m been heavily charged £1334 on my first bill??

I recently upgraded earlier this month on live chat i chose iPhone 17 pro max on a standard contact £93.50 month for two years. My number is under my brothers account, so I send him my phone bill amount and he pays it. But when I upgraded it made me ...

Resolved! Mis-sold a monthly contract by EE over the phone

Hi, wonder if anyone can help.Just as a fore note, I have a disability where part of it means I can get confused easily and have brain fogs.After finishing a contract with EE (2nd line son's phone) I wanted to bring down the monthly cost for the mean...