Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

SIM R Unlimited 24m £24 R

I was upgrading from 11:50 per month to include no charges for roaming price was 13.00 but my bill is now 24.00 per month and i asked for the 13.00 package online

BT Colleague Discount

Hi EE team,Will my 50% employee discount still apply when I upgrade my phone due to the current contract coming to an end ? Currently, the prices provided does for the upgrade do not include the employee discount and I want to make sure this will sti...

Resolved! I do not understand this charge

I have also had this recently. 14 March 2025. From what I can tell, it’s in Sweden? I do not understand this charge? I have just looked through 4 months previous statements and this charge is not mentioned so I will be emailing them to enquire.

Resolved! Occasional late payments

I appreciate the fact that you send me a text to remind me that my bill is due. However, I take quite a lot of antidepressants and anti anxiety medication, so even though you send me a message I forget very quickly that you've sent that message. In f...

Resolved! 14 day cool off period

where do i find form for the 14 day cooling off would like to cancel a tablet i go 2 days ago

Resolved! Billing

Hi yous have taking a payment today for £65.79 and I was to contact yous to get it put back into my account. As my first month is free it is on my account

Resolved! I want to download and print my december invoice/bill why cant i access this

Resolved! Upgrade credit check

Do EE now do a credit check when upgrading as have changed how contracts work? So now you need a loan for the phone and a separate airtime contract? Been with EE for years.

Resolved! Correlation ID

Where would I find correlation ID, need it for a Google play charge that occurs every month but not showing on Google play. They need a correlation ID for there investigation

Resolved! Printing invoice subscription.

Hello,Hope you're well. I need your help and guidance on how I can get my monthly subscription related to my mobile phone.Thank you.