All discussion around anything related to EE billing or contracts
From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...
We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...
Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...
Hi,I went into my local EE store today to ask why, despite my 24 month contract ending 4 months ago, I was still being charged the full amount of £65 per month. I was told it was my responsibility to update the contract and I should have had an email...
hi can you please delete this account
I can't pay my bill because you have but my broadband off
Had broadband & mobile phone contracts with BT. Changed broadband to EE without much issue, but changing phone contract has been an absolute shambles - both the process and the customer service. I was told a new SIM would arrive and would be ready to...
Hi everyone, first post herein January I decided to take up the ee offer of broadband and mobile as its much cheaper than virgin broadband. The deal I signed up to was roughly £45 a month. £33.99 for broadband (and landline) + £11 for mobile. Howeve...
Would it be possible to cancel data plans with a contracted phone?
Can someone help please! I moved to a sim only deal at the end of my contract as I was moving to Australia - I went into the EE shop in August to give notice to cancel my sim as I moved to Australia in September. I assumed it was done and I stopped u...
Hi There. My direct debit is normally done on the 12th of every month but sometimes, it can be delayed to 13th and even 14th just exactly what happened last month. Is it possible for you to take your payment on the 14th?
Hi, I've decided to look elsewhere when my contract ends on 16/2/25....... that's 30 days away. I want to keep my current number so I will ask EE for a PAC Code.I'm seeing conflicting info re whether or not I need to give EE 30 days notice of my inte...
So I've changed my direct debit which is due on the 15th to the 28th the same month but it's still saying the 15th will I get charged twice?
