Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Lies Lies Lies.. Broken Promises

Over promise and under delivered. EE after over 12 years you have seriously got it wrong now.Promised a Fold 7 to be delivered on Launch Day only to be told there's a 28 day lead time.Jokers I'm sure this community may just fob off this as much as th...

I want to view my bill I have no EE app on my phone - I use a laptop

Hello

Resolved! Why is it so hard to cancel your contract?

My 24month contract is ending in September. I never wanted this particular contract as I was trying to purchase one on the website but every time I went to the basket it didn’t work so picked one over the phone but didn’t realise it would double in p...

Changing phone tariff.

Is there a way of changing the tariff I’m on, because with O2 you could it within the app. It’s just I don’t do much streaming. So I need to reduce my phone costs slightly.

Forced to a new contract

Been with Orange/EE for 30 years. I periodically changed contract with them as things evolved.I recently had a text message promising a price hike from £11.50 to £16 next month and then £18.50 in April.Tried calling. First time promised me a 45 minut...

Resolved! Re: iv been getting calls saying ee wants to change my sim only to 5g is this real

I’ve just received on of those calls and it’s definitely a scam. The number I was called from was 020 8044 8198. Block it immediately and do not give them any details. When I asked her some questions, she said “you’re wasting my time”. Other than a d...

Resolved! VAT receipt for Personal Accounts

Why do EE not show the VAT breakdown on their personal accounts? I charge some of my bills to my business and need a VAT receipt to do that. Why is EE exempt from showing their VAT details on their bills.... I wish I could do the same?

Resolved! Upgrade Sim Plan

Hi I joined EE nearly 5 weeks ago ive made two payments when i joined i select EE No Frills 5GB £23 and i was wondering if i could change from that to a different plan as i was still with my old network provider until recently.

Resolved! End of sim contract and wanting to change plan

My sim contract has ended and I wanted to change to a different plan as I do not need 125gb of data. How can I do this and keep my number.