Contracts & Billing

Resolved! I do not understand this charge

I have also had this recently. 14 March 2025. From what I can tell, it’s in Sweden? I do not understand this charge? I have just looked through 4 months previous statements and this charge is not mentioned so I will be emailing them to enquire. 

Resolved! Occasional late payments

I appreciate the fact that you send me a text to remind me that my bill is due. However, I take quite a lot of antidepressants and anti anxiety medication, so even though you send me a message I forget very quickly that you've sent that message. In f...

Resolved! 14 day cool off period

where do i find form for the 14 day cooling off would like to cancel a tablet i go 2 days ago 

Resolved! Billing

Hi yous have taking a payment today for £65.79 and I was to contact yous to get it put back into my account. As my first month is free it is on my account 

Resolved! I want to download and print my december invoice/bill why cant i access this

Resolved! Upgrade credit check

Do EE now do a credit check when upgrading as have changed how contracts work? So now you need a loan for the phone and a separate airtime contract? Been with EE for years.

Resolved! Correlation ID

Where would I find correlation ID, need it for a Google play charge that occurs every month but not showing on Google play. They need a correlation ID for there investigation 

Resolved! Printing invoice subscription.

Hello,Hope you're well. I need your help and guidance on how I can get  my monthly subscription related to my mobile phone.Thank you.

Resolved! Inquiry Regarding Billing for Converted Prepaid SIM

Dear EE Customer Service, I hope this message finds you well. I am writing to express my confusion regarding the recent bills I have received for my SIM card, as I was under the impression that my account had been successfully converted to a prepaid ...