Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Help

I am desperately trying to pay my bill. I have been disconnected because it hasn’t been paid. I have tried to pay by phone and online and it says it exceeds the amount so I keep trying and there is nothing I can do. I can’t seem to call because I hav...

Resolved! I want to cancel sim plan only

Resolved! Upgrade

I upgraded today but seems to have lost my discount now - please can you help I have two phone numbers mine and my sons

Resolved! How to contact Channel Returns

Hi, can anyone advise how to contact Channel Returns?I phoned 150 and the person I spoke to said I need to phone 0800 079 01 03, but when I phone that it just takes me to the exact same menu as 150I want to cancel a contract I have had for less than ...

Unable to upgrade

I’m trying to upgrade my phone this morning, I’ve been getting messages stating I’m eligible so went to the app, I’ve tried talking upgrade and each time it’s comes up with the message this service isn’t available or that this function isn’t supporte...

Resolved! Amount outstanding on cost of phone

How do I find out how much is outstanding for my phone

Same here，impossible to speak to a human! Tried for 2 days, no luck! Alway ask me the same questions, once you ask a bit more , they said someone will call you in 15 minutes, then you get a text to say you missed a call!!!! Fact is phone even didn'...

Resolved! Cancel my daughter's plan as she moved country. The plan is linked to mine (i.e.

Cancel my daughter's plan as she moved country. Anyone help.

Resolved! Apple Pay not an option?

I’m trying to pay my bill as I always do via Apple Pay, but the option is missing? I don’t have access to my card at present and my bill is overdue, so would like to get this resolved as soon as possible.

Resolved! Change number

My ex has my number and my new partner told me to change my number