Hello @sheron777 ,
Welcome to the community,
six minutes is not a long time, but you should also have been given the opportunity to press a number for a call back and would have also been told how long the wait may be as well.
If you log-in to your account I would have thought you should be able to pay it off that way.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 7953 966 or +44 330 123 1105.
