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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 14993 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 25290 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 51449 Views
  • 55 replies
  • 13 Helpful

Awful customer service

Well after 4 months of trying to resolve and issue. I spent 5 hours in the space of a week on phone, my complaints was passed around pillar to post I received no viable outcome. I had my account accessed 20 times from counting the passed security tex...

MRLDE97 by • Visitor
  • 164 Views
  • 1 replies
  • 1 Helpful

Resolved! Itemised billing

Does anyone know why my numbers on my call list are doubling up and one has minutes and one dont

Nannoo33 by • Contributor
  • 234 Views
  • 5 replies
  • 10 Helpful

Resolved! Billing

On our business account I used to be able to view Call & txt itemisation for all the accounts - this is now only shown as a summary.  Please advise how can I obtain this information please and get this level of detail back on the monthly bill.  

TTCSL by • Visitor
  • 114 Views
  • 1 replies
  • 1 Helpful

Resolved! Bill

I wanna see my update bills details! I don’t know why this month the payment was so high??? I didn’t do anything!!! The EE app when to finish the upgrade to? Call which number is free for checking? I don’t know why some BT/EE checking services detail...

Joe0320 by • Visitor
  • 110 Views
  • 1 replies
  • 2 Helpful

Resolved! My phone has been just restricted

My phone has been just restricted. It's saying I've reached my limit but I spoke to customer services last week and they sent me a text confirming that they are taking payment on 1st of may and they also applied a cap on my account on the call to pre...

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