Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Unable to add EE perk to upgrade.

Took me a while to reactivate my perk discount account. It was sorted in the end and I was happy that I could finally upgrade, however, to my surprise I am unable to add this 'perk discount.' The unlimited full works SIM only deal on my upgrade scre...

Resolved! Overdue Bill of £56.04 – Already Paid but Showing as Outstanding

Hi EE Team,I’m looking for some urgent help regarding my EE bill. My account is currently showing an overdue payment of £56.04, but this amount has already been paid.When I first tried to make the payment, the system kept declining my card. I attempt...

Resolved! Being overcharged

Hi can you kindly help me . I have no idea why my Monthly bill has gone from £14 to £21 . My contact number is 0********** [Mod edit - removed mobile number. Please do not post personal details in the community]

Resolved! Bill payment

I've paid my bill today, its not updated that I have, my services are suspended, and ive called ee twice, been on hold for half an hour both times and no answer. I need help

End my contract.

I have the same problem! My contract ended 31 July, I rang EE and cancelled the contract and took out a £20 per month SIM only deal and am now paying for both! cannot get any joy from EE so have cancelled the direct debit which Im sure will get some...

No Communication on EE Business Account

I found it so interesting that you get less opportunity to speak to someone if you have a business account. I have the same issue so will be cancelling my contract tomorrow. I’ve not even seen a contract for that matter as I can’t login and I’ve had ...

Resolved! Switching Bank Account

Please note that if you decide to switch bank account, your original Direct Debit (DD) to EE will transfer to the new bank account.However EE will subsequently set up a new direct debit (Not sure why) . Do not try to tidy up your new bank account by ...

Resolved! How do I get itemised bill

Can anyone advise how I get itemised billing on the 3 phone contracts I have? Thanks

How do I pay my flex bill?

I only get the option to pay the mobile bill at ee.co.uk/bills-payments/mobile/your-bills

Resolved! Re: Re: How do I check how long left on my contract

How long do I have left on my contract