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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 13575 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 24334 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 48355 Views
  • 55 replies
  • 13 Helpful

Lost phone

Hi I went into an ee store and upgraded in store from a galaxy fold 5 to the fold 6 done all the  paperwork got my phone then a few months later I get a bill for my old phone I've been going back and forth from shop to customer service for months and...

John585 by • Visitor
  • 127 Views
  • 2 replies
  • 6 Helpful

My EE login issues - still?!

Why can I still not login to My EE, after a week of trying to log in and download an invoice?I've been told to clear my cache, use a different browser - I've done all of these, and I still can't gain access to the account!Absolutely ridiculous!What i...

Resolved! Contract

I’ve had my iPhone 11 since 2019 on a 2 year contract, however this is 2025 and I’m still paying this inflated monthly bill.  I find the app/site incredibly difficult to check or find account details etc and I would like to be moved to a sim only pay...

Marky111 by • Visitor
  • 123 Views
  • 1 replies
  • 2 Helpful

All rounder pricing?

So let me get this right... All Rounder and Full Works are exactly the same but Full Works includes Worldwide roaming. So Full Works is the better option then... but at £29 costs £13 less than the inferior All Rounder which is £42. This makes no sens...

Bill

Hi my bill is double than what it should be. Can someone please contact to explain this?

Resolved! Contract

Hi Everyone Just took out a 3yr contract on a phone, although it was never explained to me at the time I assumed the contract was for 24mths as on previous occasions. I discovered later it was for 36mths. I thought this was a bit devious on the part ...

Resolved! Contract ends in 6 months what do I do after that?

Time really does flyby doesn’t it! Yes my contract is up with EE in 6 months time! (August) I need some advice I do wanna stay with EE but do I go for another phone contract or a sim only? If I wanted to get another contract can I be able to upgrade ...

Loyalty Discount

Been with ee 14 years and I have £15 loyalty on an airtime agreement if I take either s25 36 month after the 24month airtime agreement do I loose this £15 or does it stay with my rolling agreement 

Gethin2 by • Investigator
  • 202 Views
  • 5 replies
  • 4 Helpful
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