Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Re: How do I speak to someone about upgrading?

looking to upgrade my contract

Resolved! Re: Contacting EE via we chat

I can’t fored to pay the fall amount so I wanna do a payment plan

Resolved! Contacting an Australian land line using my EE mobile phone, What are the costs

I have a friend in Queensland who is now resident in a care home their. He has a landline facility in his room. This means I can contact him using my UK mobile phone. what costs does this incur. I have unlimited calls and Texts with my EE FACILITY, B...

Cancelling EE Contract

I cancelled my landline and broadband contract with EE some five months ago. Despite numerous telephone conversations with EE since then assuring me that they will cancel the contract they persist in charging me every month. I have cancelled the dire...

Resolved! Re: Live chat

I need to change my biling date

Resolved! Bills not loading

I want to see my bills and specifically my final bill but it always shows as cannot load and a problem from your side, I need to acquire the bills even if by email

Resolved! Upgrade Handset

I would like to upgrade my handset but keep my plan. When I go through the upgrade options on the website I have to choose a new plan. Ideally I would like to just upgrade the handset, my existing phone is paid off but my old plan suits me better tha...

Resolved! Overcharging

Hi EE, my phone + SIM contract ended on 2 Nov 2025. I’ve since been charged £94 for Nov and £94 for Dec and told I can’t cancel or pause the account unless I pay the disputed balance, with charges continuing monthly. I was also told the agent was the...

Resolved! Copy invoices

Resolved! Leaving EE

Hi, I really don't know where else to write this.But someone might read it and relay to my frustration.I have been with EE for years and I was more then happy with the service they provide...but for the last year or two everything went wrong....- I c...