Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Re: When does my contract end

Yes I am

Phone bills

Hi , I just want to know about my billing ..is it for two months or just January?? And wanna know about flex pay

Can’t view bill and it’s also higher!

I can never view my bill, I call it every month to pay.. the only addition I pay on top of my contact is TNT sports, however by my calculations that’s costing me £68 a month! Someone please help?

Resolved! EE Spamming me with bill emails

Hi,I seem to be getting loads of emails from EE telling me my broadband bill is ready. First one was sent at 11:26am and since then I've been getting emails roughly every hour with the same information. Can someone take a look? I got the message the ...

Resolved! Chat transcripts/ Call logs

How long do EE keep chat transcripts from online chat help? Are you able to obtain them? The chat was September 24. Also phone calls, how long do EE keep recordings? Can I obtain them? Again Sep 24. I'm willing to pay any admin fee. [Mod edit -...

Resolved! Landlines

Can I phone landlines as part of my SIN Only deal or only mobile numbers.

bills and payments not opening cmon ee sort it out

Price difference between phone plan and SIM only plan

I'm currently on a rolling SIM only contract and I'm tempted to upgrade my phone and SIM plan. I have the Samsung Galaxy S23 currently and I'm considering upgrading to the Samsung Galaxy S25+. Looking on EE's website, it seems the phone price and dat...

EE Broandband and tv bill

I cannot see my bills at all on the app or website. Recently switched over from bt to ee.

Resolved! Another item in my account that i dont recognise.

I have been unable to access my itemised bill,I deleted the app and installed again and started from scratch which now let's me see my usage,I also had something about my new order which I HAVE NOT MADE ANY ORDER,I can now see another device on my a...