Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Help

brought phone from ee cannot find how to pay for it

got a phone with EE which I am paying of each month, use to be able to see what I had paid off on it but I cannot seem to find it can anyone tell me what I have to go into please? Thanks

How do I pay off my outstanding bill on my tablet?

How do I pay off my outstanding bill on my tablet? Tried to phone and I was on hold for 6 minutes!

Resolved! Tech add on

I have a tech add on of £29 a month but I can’t seemto find it anywhere on my app or website for when it expires

Why Roaming Charges when others don't?

Why must I now pay £2 a day when I visit Europe with EE? 1pmobile, which piggybacks on EE, doesn't charge any extra. To add insult to injury, 1pmobile costs half the price of EE.

Resolved! cannot contact anyone in EE I am a 80 year old pensioner

I you see I have to survive of a small state pension and EE have been taking out once a month £56.35 and the never take out on the same date so i was short of funds for one day the have closed my account why. I have tried to communicate with EE ...

Resolved! EE cannot get my bill right

After numerous calls with what I thought would sort out my billing problems since changing from BT BB I still have problems my next bill. After 6+ calls I thought it would be sorted as the last person I spoke to found out that the DI team (Data Inte...

My phone doesn't work after upgrading

Resolved! How do i find the balance left to pay for tech

Resolved! account cancelation and contract

So today I can't use EE all of a sudden because it says my account is closed, and I don't know if the contract ended. Last month, on 5th july i already told EE I wanted to terminate and give notice about it, and it was settled cause i told them I wou...