All discussion around anything related to EE billing or contracts
Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...
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Hello, my card has changed and you have not charged me the monthly fee from my number 07********* and from my wife's number 07*********. What should I do now? Can I give you my new card? [Mod edit - phone numbers removed, please don't share any perso...
Hello I did an early upgrade on my phone on the 19th they gave me a discount of £198 on my feeon the 20th I had a message saying there was a problem so they had to redo my upgrade but since then I haven’t heard anything back? I can track it but it’s ...
Good Morning,I took a contract with you which was a direct debit that, every month I will pay 10£ for you to send data to me instead of going to the post office to buy. Just last month (November,2025) I contacted you and alerted you that you should c...
Hello EE Team, I am writing regarding my account (Mobile number: ***********) as I can see extra charges of £128.18 showing on my upcoming bill dated 29 December. I thought this is free of charge These charges appear to be due to international calls...
Just wondering if mobile bill will go out after xmas
I currently pay £28.68 for a 25g sim only 12 month contract and have been out of contract for well over a year. I've checked my offers in the app but when I do a Google search there are better offers. I've also seen offers for customers with EE broad...
How can I do it on the webpage if I’m in a different country and no longer have access to the sim with ee
