Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Removing multi line discount

HelloI have two contracts with EE, both of which have EE Perk discount, and one also has a multi line discount. I want to upgrade the one with the multi line and continue to use my perk, however none of the plans will allow me to apply the discount. ...

Resolved! upgrade fees added but text says different

I received a text from ee saying "As a thank you for being with ee you can upgrade to any phone on any plan with no early upgrade fees"However when i try to do this its adding a large upfront cost. Is the upfront cost different? thanks

Resolved! Spend cap

Seems a spend cap of £0 has been placed on my new mobile (31/12/24) which I’ve just discovered. Trying to get more info but told everyone has a spend cap (EE advisor) yet in all my years I’ve never had one. I don’t travel abroad and even when I did m...

Direct Debit

Live chat function not available

Hi im unable to contact ee by phone or sms text and need to pay a bill but my app has an error where it should show the bill and there is no live chat function i can I find on the app or online.

Hello my direct debit cancelled in my loyds account I’m sorry but I wanna activate again please thank u

Payment taken no tracking info

I ordered a new contract yesterday online £30 was taken from my account but I did not receive any tracking information or email confirmation. What can I do ?

Why has my bill increased this month

My phone bill has increased this month from £ 6.47 to £8.25.could you explain the reason why.

Joining EE but contracts are ridiculously expensive, even compared to EE PAYG

I'm with EE and consider it the best network, so I was trying to convince a friend to join. But the prices on a contract are extortionate!The cheapest EE SIM only deal on a contract I can see available to a new customer is £18 a month for 50gb, which...

Bills

Good afternoon, I paid my bill this morning using Apple Pay. The page said there was an error. And my bill is showing as unpaid but the money had left my bank account. Is there something else I should do or just wait?