Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Buying online

My contract has two phones on it that I’m trying to upgrade online however it will only let me upgrade one even though they are both due upgrades how to I combat this issue thanks

Log

Arlo do

Why can’t I add the doorbell security system to my EE account?

Resolved! Being charged for add on that not on account

I have checked my bills and have noticed that I am paying for Scam Guard Cyber Duo, but when I go into add-ons it is not showing to be able to cancel.

Resolved! Third party restriction has disconnected my line again

I’ve been cut off again even though my boil isn’t due because of some third party restriction I’ve not put on and I can’t cal services I need for help I’m high risk client with disability’s

Resolved! Sim only pan

I have recently upgraded to a SIM only plan. I paid off my flex plan balance early beforehand and switched to a SIM only contract. When this was completed I was told my new plan won't activate until September which is when my original plan ends but a...

Resolved! Симконтракт

Здравствуйте. Я Уркимбаев Бакыт у меня нету симкарта ЕЕ я уехал из Англий ноябре 2025 года с этого времени не пользовался ЕЕ прошу отключить тариф, расторгнуть договор симконтракт, я не могу платит за тариф так как я нахожусь не территорий Великобрит...

Resolved! Opening a contract

Hi I am currently looking to open a contract for a gaming console how do I do this I’m not currently an ee customer

Resolved! Lost me as a customer

It is my mums birthday at end of this month and I was looking forward to getting her a new iPhone 15 as she is still on her 11. As I was about to head for checkout I was informed that I am unable to use EE financing for an unknown reason. The last st...

Resolved! Someone has set up contract to my address

As the title says. I have my own EE contract and am the only person in my household with an EE account so don’t take a second glance at any post with EE on the envelope.However today I have opened a bill in someone else’s name using my address statin...

Contracts & Billing

Forum Posts