Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! No answer to phone call to EE

Sat for an hour why they don’t answer my call very rude was wondering why think I’m being well over charged may leave very soon

Resolved! Struggling to pay

I’ve been off work beginning of the year, I’ve been really suffering from mental health and in which case I find it really hard to read and concentrate also I’ve been suffering from sleep deprivation and being able to get out anxieties forms and pape...

Resolved! Upgrade

Read moreI have just upgraded to a sim only deal. Will my current contract cancel automatically when the new sim comes I have just upgraded to a sim only deal. Will my current contract cancel automatically when the new sim comes

Resolved! Upgrade confusion

I’m just coming to the end of my pay monthly contract. I have 2 numbers / devices attached to my account. Looking to move to a SIM only deal on both numbers 1. using the app or web, it seems like I can only upgrade one number at a time… is this cor...

Resolved! Outstanding bill

Hi I’m struggling with an outstanding bill of over 200 pounds, could I get some time to pay this off without losing my access to my accessory from my phone?

Resolved! Broadband Upgrade Offer, Annual Price Rise & TNT Sports on Sky Pricing

I moved across from BT in February 2025 and currently have Full Fibre 500 Essentials and TNT Sports on Sky on a 24-month contract. I'm very happy with the service, with billing nice and simple and everything working as it should.On 25th February this...

Resolved! direct debit change

how do i change my direct debit details as changing banks

Resolved! How was my bill 49.99

Resolved! Existing ee number to another ee account

Both my wife and I have separate EE mobile contracts and my wife’s current contract has ended. We have seen that by adding an extra sim to my account the same sim only deal works out considerably cheaper. However, we want to retain my wife’s existing...

Resolved! End of Contract Discount

Will my 10% discount still be applied when my 24 month contract ends and I start the 30 day rolling contract? I got it because I was with BT before they moved me to EE. A loyalty bonus. Is it possible to turn the 30 day rolling contract in to a 24 mo...