Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Cancelled the insurance but still getting charged

Hi!I have called to cancel my insurance last month before the bill payment but I still got charged but when I called again, the lady told me that I will be refunded the extra amount that has been taken away from me.Now in my upcoming payments of this...

Resolved! My bank saying 65 pound was taken

Resolved! Payment

Would like to pay my bill on the 15 th of every month not the 12 th

Resolved! Check my bill

Sim only contracts

Just want to try and understand how EE works and whether the right hand ever talks to the left? This year my sim only contract escalated to £19pm . Twice as much as competitors, I phoned an agent who offered me an initial discount of £1, (Hmm). So I ...

Resolved! Missed payment

I dont understand why payment wasn't taken when it's direct debt and the money was there

Resolved! Page failed to load midway through paying for an upgrade

I have been purchasing a mobile upgrade online. The page failed to load at exactly the point when I was paying for the upfront cost of the phone. I can't work out how to tell if that payment went through or not, and I don't know if the payment for th...

Resolved! Refund

When I’m I getting my fefund? [Mod edit: add title]

Resolved! Lower payment plan

On sim only and need to lower payment plan how would I go about doing this ?

Resolved! Selling Contract Phone

My S24 ultra is currently under contract and I will be paying for it until august 2027, I'm wondering if I'm allowed to sell it or trade it in with EE?