Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Why can't I view my bills online? I have tried the website and the app

I go to 'Manage' as suggested but there isn't a 'Billing' option available, the same on the app.How am i supposed to get my invoices? This has been going on for months

Resolved! Family and friends discount removed

I am looking to find out if my family and friends discount has been removed for some reason? Would I need to go in store to check this? I have notice my bill seems a bit high since I upgraded at summer. When I go on to previous bills it says discoun...

Mystery Direct Debit money taken twice but with no explanation

Bit of background.I was originally a BT customer for many, many years. I eventually swapped to EE broadband & TV in August this year. Within about a week of this contract £10 was taken from my account with description "Initial payment". I didn't t...

Resolved! Why has EE drawn on a DD after I cancelled my account at the end of the contract

I chose not to renew my contract. Got a pac and moved to giffgaff. Today EE has drawn its normally monthly DD from me. How do I get the funds back? I don't owe the company anything, they have taken money they are not due.

pay bill

My plan is on automatic debit from an old card of mine that I no longer have access to. I would like to switch to another bank and I am unable to do so.

Resolved! Black listed after having a Flex account

I have been with EE for 13 years, 2 years ago i upgraded to my current phone on a FLEX account. It all went well after 24 months the phone was paid off and I could upgrade....or so I thought. Apparntly because I had this flex account I csnt upgrade t...

Resolved! Request to Cancel Two EE Accounts

Dear EE Customer Service, I am currently abroad and would like to cancel two mobile accounts registered under my name: As international calls are expensive, I would appreciate it if you could provide an alternative way to contact customer service —...

Resolved! Cancel my SIM but keep my phone

Hello,I have just received my new phone with my new contract. Is it possible to cancel my EE sim but keep the phone and pay monthly for just the phone?

Resolved! How Do You Contact Anyone when your bill is incorrect

How do you speak to someone when your bill is incorrect? Very disappointed in the service so far and its only been a month!

Resolved! I am unable to find the billing for my landline and broadband.

Why can't I find the billing for my landline and broadband on the EE website. It is suppsed to be linked to my mobile which I can find Ok?