Contracts & Billing

All discussion around anything related to EE billing or contracts

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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 15340 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 25548 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 52225 Views
  • 55 replies
  • 13 Helpful

Broadband Bill is not Broadband but my mobiles!

`I have spent some months now trying to sort out a number of issues with EE.  Some I have managed to solve but I am still unable to see my broadband bills even though they send through a notification, on e-mail,  saying this is my latest broadband bi...

SHTH by Contributor
  • 250 Views
  • 5 replies
  • 0 Helpful

Resolved! Bill discount is not applied to bill total at the end

hi can anyone help, why is the bill total not including the discount ? I'm still being charged the £24 that should be discounted here is the bill below Regular chargesCharges for your usual plan services. Full Works SIM £48 12MHP£48.00Trading 50% Dis...

Resolved! Help

 Hi there, can someone help me on why EE is doing this..We've noticed your phone usage is high than normal, if this continues you may not be able to make calls or texts..I've already paid upto date this month on my phone bill but they've suspended me...

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Leetay342 by Investigator
  • 169 Views
  • 2 replies
  • 1 Helpful

Wrost and Rubbish Company Service in the World

I have been using the EE network for the last 4 years. From the date I started using EE, I have been confronting fraud again and again and again.  When I first went to the EE store in Harrow on the Hill. I just went for an enquiry and one of the exec...

Resolved! Upgrading phone - process has changed?

I got the text saying it's time to upgrade so I went to check my options and I am confused. Before, all I had to do was select a new phone with a monthly payment that suited me. Confirm details etc and the phone got sent to me and my new contract sta...

Overcharging

I've been overcharged on my bill.There seems to ne no way to contact EE to correct this.Should I go straight to the Regulator or does anyone no an email address or direct phone number for billing at EE

DickJ1 by Investigator
  • 215 Views
  • 4 replies
  • 6 Helpful

Apple pay

paid my bill 5 days before the due date via Apple Pay. On my bank it shows pending and EE app showing the bill is outstanding, however when I go to try and pay again it only gives me g pay or card. Apple Pay is missing.this happened to anyone else?

Resolved! Upgrade from my A12

Hi I'm Helen,I need corrections corrected because all I want is a mobile phone,Samsung's reasonable or  cheap I'm a A12 but it's starting to play ...and my contract phone I though it was a year but nope she threw another year and I didn't appreciate....

Hach77 by Investigator
  • 203 Views
  • 4 replies
  • 1 Helpful