My name, how to change.. cos. EE. Keep addressing me wrongly.. so annoying.

[PW47]

Billing department,   why do you send me my bills under the name of charlie ? 

I have spoken to a human about this.. but STILL my bill comes to C H ..? 

PLEASE CHANGE TO MY NAME 

PEARL *****..

[Mod Edit - Kindly avoid sharing personal information on the public forum]  

[Chris_B]

@PW47   This isn’t customer support no one here knows who you are and there is no account access from here.    

    Have you looked at your EE account to make sure that everything is correct on there ?    

if you need to speak with customer support you need to call. 

[Debbie_G · Accepted solution]

Hi @PW47.

Thanks for coming to the community.

I appreciate how frustrating this must be, especially as you've already spoken to someone about getting your name corrected.

We don't have access to customer accounts here on the community, so this will need to be checked by our customer support team. They can look into why the incorrect name is still appearing on your bills and make sure the correct details are recorded.

Debbie