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Incorrect Bill

shadow65
Investigator
Investigator

‎24-08-2026 05:53 PM

Hi ,

Any suggestions on who to contact EE when a bill is incorrect and attempts to contact EE complaints fail? is the best solution to vote with feet and leave?

any constructive thoughts would be very much appreciated.

Thank you.

 

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1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎24-08-2026 05:58 PM

Have you tried to phone CS? You don't contact complaints; you lodge a complaint by filling in a form.

You can make a formal complaint to EE & if you don't get satisfaction after 6 weeks or come to a deadlock you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form .

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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