Can i swap my upgraded phone?

[Sharron55]

Hi! i just got a Samsung Flip 7 phone yesterday as an upgrade but i really dont like it. I'm 55 and prefer the style of my old phone. Can i swap it for another phone? How do i go about it?

Thanks in advance for any help 🙂

[XRaySpeX · Accepted solution]

If you ordered online or by phone you may cancel the order FoC before or during the statutory 14-day cooling-off period from delivery & then reorder what you really want.

Text RETURN to 150 from any EE mobile and follow the steps sent to you.

[Peter_W]

Welcome to the Community, @Sharron55 

As @XRaySpeX has mentioned above, if this was a purchase made online or over the phone, you can return this within 14 days if you change your mind. 

You can find all the details you need to know here:

How to return your EE device or accessory (within 14 days) | Orders And Returns Help | EE

Typically we don't have a change of mind process for in-store purchases, but if you had any major issues we would recommend you head back to the point of purchase to discuss it with them directly.

Peter

[Chris_B]

@Sharron55  just a point out you cannot swap the  phone,  the new contract will need be become void and your previous contract reinstated so you’re eligible to upgrade again to a device you want.  This is after doing the above.