Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

End of contract

My mobile+SIM plan contract has ended on 29 Sept 2024. And it says that I will still be charged the same amount after that - which is quite ridiculous because technically speaking my mobile should be considered "fully paid" after the 24-month subscri...

Scam Guard

Billing

Hi how do i change who pays for my Phone bill

Resolved! Merging BT TV Account and EE Account

Hi there, I have had an EE account for as long as I can remember. I have also been a BT TV (now EE TV) customer since 2020. I have broadband and TV packages with a 4K UHD BT box. Is it possible to merge these under one account given EE took over BT T...

Resolved! New contract - my account says 1 month?

Hi - I recently upgraded my iphone with a new 2 year contract, but my plan says its a 1 month plan....why does it say that?

Resolved! Cold call from 03300436692 states they were from EE business

Had an odd call from 0330 0436692 they stated they were checking to see if we had the correct tariff and asked about our business and they wanted to see if we were happy etc. they were adamant I listened to them and were quite forceful. I disconnecte...

Contract is ending but impossible to cancel! Help!

My contract is ending soon and I’ve been calling to cancel each day this week to no avail. Firstly it’s been at least 20mins before I speak to someone and then the first two times I was cut off. 3&4th time they had system issues and couldn’t log it a...

Resolved! 20% off code

Hi, I have just signed up for a new contract, and I have a perks code, however during the sign up process there was no box to enter this code. How do I add it to my account please?

Resolved! PAC Code Request

I requested my PAC code (more to see if it worked than anything else) and now EE have removed all my upgrade options. Is this a normal thing to happen or just bad timing when soemthing has gone wrong with the website?

Contracts & Billing

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