Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Transfer of mobile phone to new plan

I have a mobile phone plan which allows me unlimited UK calls text and data, having moved from a plan with a 250 Mb monthly data allowance. I did this at the time of going full fibre ie FTP when upgrading my broadband. How do I get my wife's phone, a...

Billing csv file

Is the format for downloaded billing data and activity available anywhere? Just looking for the list of fields that EE supports to compare to other carriers.

I was quoted £9.00 per month for EE sim only Contract. Being charged £10.50

I was quoted £9.00 per month for sim only for 20g unlimited mins and texts. EE have taken £10. out of my bank account on month one and £10.50 on month two. I cant access any details in my account as it continually says there is a problem. I had no...

EE the company that fails to supply VAT invoices to Businesses!

For the past year or so I haven't been able to log on to my EE account to download and print off the invoices that cover our current mobile phone contract. I have contacted support, posted on here and things are still the same. I have had to make n...

Resolved! Spend Cap

Unable to increase Spend Cap online or via App

Resolved! Minus figure in 'Bills & Payments'

I've just upgraded to the 16 PM monthly contract and I noticed the following under my bills and payments section. My next bill estimate is showing as -£1278.00 and account charges showing as -£1303.33?? What does this mean?

Resolved! Changing from Business phone to personal phone and keeping my number

Hello, I have a phone and number that is provided by my employer, the contract is on EE. I am leaving the company soon and they have agreed I can keep the phone number and take it to my new job. I wish to stay with EE as it has the best network cover...

Resolved! Airtime and Device Contract

Hi, if I take out a new contract for a device through flex pay and airtime, can I cancel the airtime contract within the 14 day cooling off period, but keep the flex pay device contract?

Upgrade to new phone but with existing airtime plan

Hi I'm wanting to upgrade my phone and get the Pixel 9 but want to keep my current sim only all rounder plan, rather than going for a new plan. It's got another 12 months on the contract. Reason being, my current sim only play is so so much better va...

Re: How do i view my bill and contract

Cannot see any details about my Sim only contract