Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Resolved! Final bill -I thought billing was in advance!

I’m so confused. My switch to my new provider was finalised on 30th November. I had my usual EE billing text on 1st Dec telling me that they would take my bill as usual. I assumed it would be the small early contract end fees on two of the lines I ha...

Bill

I already had an internet plan, and after 6 months I got another internet plan along with the iPhone, but I'm checking the invoice payments, and only the monthly fee for the first plan is being debited, even though it's been two months since I made t...

Complaints

I've tried looking for official complaints service, but can't find one other than just calling and speaking/messaging an advisor. Four months in a row EE have taken or tried to take over £1100 from my account, have cut me off and put me into overdraf...

Resolved! Reconnection charges

If my mobile has been cut off because I missed a payment, is there a fee to get it reconnected or do I just have to pay the outstanding balance?

Cancel contract

I got my nan a contract phone a month before she sadly passed away the phone is in her name but under my ee account would I have to pay out the phone to cancel the contract or would they cancel it with no charge

Wrong number used when sending messages.

Hi there. I recently ported my number using PAC from Plusnet to EE Sometimes when I text people, the number it comes from is not the one I ported over. However if they text the number I ported over I still get the message. Any idea whats happening? S...

Re: When am i due an upgrade

Can i ask what number is due an up grade

Someone Signed Up With My Email

Someone signed up for services using my email address and I'd like my email address to be taken off their account. As I live in the US, I am not available for a phone call. Please reach out to me.

Hi

Hello.I have a problem with my contract that has been closed since October, I received a message in September if I still want to continue with the contract, I was called in September and I closed my contract. in November I paid 30 lire more than the ...

New contract

Hi,I recently tried to join EE, ordered online and paid the upfront fee then received an email shortly thereafter about “please call us to discuss your order”. Since I am unable to get through and refuse to wait hours to keep trying, will this order ...