Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Failing credit check

Hi,I was informed I failed the credit check but my credit score is in 800s+ and when I ask why I failed they said oh we can't say it's under data protection act. So I was wondering how can you fail a credit check if my score 800+ and I pay all my bil...

Resolved! Perks discount code not workinf

I've tried so many times to apply the discount code that I generated today on EE perks. I have generated 2 different codes and neither are working. I have tried on the app itself, the website, incognito mode, and none are working. I have also tried c...

Resolved! EE Flex Plan

Hi, so I am in the middle of my Flex plan - I’m struggling to find an answer to this question. Am I allowed to change the plan to something more suitable? By this I mean continue both plan and device as normal but just changing to a better plan that ...

Waiting for refund on my last bill

I have the same. Logged with EE over two weeks ago, 6 phone calls later and I am still waiting for refund on my last bill and also have a further £339 overcharge on this months bill which I am trying to dispute.

Extra Charges for calls previously not charged for

I've had an account since Feb 2024 for a EE %g Router with unlimited data + 2 SIM cards with unlimited calls and texts.My usual invoice is for £80. My August invoice suddenly jumped to £170 When Ii checked why I see there are charges for calls to mob...

How do I cancel within my 14 day cooling period?

Hi, hope someone can actually help because in store staff aren’t of any help and customer service tries but is confusing.i recently what I feel got confused and pressured into a contract with devices and services I didn’t want or need in store. But I...

Resolved! Paying off mobile contract

I currently have a EE iPhone mobile contract with SIM card, but I would like to pay off this contract as I want to trade in this phone with apple and get a mobile contract with them due to a better offer. However I would like to have a sim only contr...

Resolved! Transfer of contract

My oldest daughters dad added a phone contract for my youngest daughter on his account along with his other daughter, and he now wants to return her phone and cancel her one so he can get a house. Is it possible to transfer her phone contract over on...

Poor customer service

Despite two phone complaints and a conversation with Executive Customer Service, I am still being overcharged every month. I think they make it very difficult to get in touch so they can keep taking extra money and hope you won't notice. I am appalle...

Unable to view or download bill

This is an ongoing error / issue with EE. I cannot download or view my bill on any device. This is not a one off but a continual issue. Does anyone know what the problem is apart from their back office is a technical shambles!