Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! After contract end

Hi. My contract ends. So, I'd like to stay with my phone number but I don't want to make any upgrade. I just want to pay as I go. I want to by without any plan. What I shoud do?

Terminate

Good evening, we have been trying to terminate the service, however, EE has made this extraordinarily difficult, more than nearly any other service we've utilized. We simply wish to conclude this package so we are no longer charged for a sim card we ...

Resolved! EE debited extra this month

Ee app not working they took extra debit from the account

Resolved! My estimate bill for December is showing -1490 after I’ve just upgraded…

Please can someone reassure me as my estimated bill for December is -1300.. I’ve just done an upgrade but does this mean I’m going to get a bill for 1300 next month

Resolved! I want my contract on my sim stop

Stop my contract

Resolved! Please complete my contract

Hi please complete my contract

Resolved! 12th oct sent message STOP ROAMING PASS AND YES

And stoll got charged £25 on nov billGot a bill for 34 so ill pay 9 as usual

Moved out, cancelled EE, now I cant seem to pay as it doesnt recognise my acc nr

Moved out, cancelled EE, now I cant seem to pay. I call the number, but it asks me to input my broadband account number, and when I do, it doesnt recognise it. However, there is a bill outstanding and I am still able to log into my account...I dont h...

Resolved! cancelling 1 of 3 contracts

I have multiple contracts with EE, one being my partners handset and phone plan. Now I don't want to leave EE as I have been with the for over 10 years. However, due to a relationship breakdown I do want to cancel my partners contract one year earlie...

Changing ownership of contract - upgrade before or after?

I plan to change ownership of my contract. Its currently under my mums name as it has been for years and I now want to transfer it over to my husbands account. I'm currently due an upgrade and I'm unsure whether to do this before or after the change?...