Skip to main content
Forum FAQ's

Contracts & Billing

All discussion around anything related to EE billing or contracts

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Sign In to Post

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 62760 Views
  • 69 replies
  • 14 Helpful

Resolved! Re: My Online bill cant view it why

I'm having trouble paying my broadband bill, it's just said for the last week or so that they are updating the app and website and I can only visit the community site, so I'm likely to have my broadband cut off if the issue isn't fixed asap .  I keep...

Kolkai by • Explorer
  • 424 Views
  • 2 replies
  • 1 Helpful

Third Party Charges

Hi. Any support would be helpful.I discovered that last month neatly £240 worth of third party charges had been made using my sons mobile phone number to microsoft. These were purchases he/we didn't make - we don't have any microsoft products in the ...

Failure to pay your EE account - text message

Hi Team,I received a text message stating, "Failure to pay your EE account may incur a cancellation fee. Pay now to avoid device disconnection. Ref: EE1PP….."We previously had BT Home Broadband, and they switched us to EE Home Broadband with the same...

ADA24 by • Visitor
  • 444 Views
  • 2 replies
  • 1 Helpful

SIM plan question

I was on a legacy plan from Plusnet where I was paying around £6.88 a month. The following is all to the very best of my recollection. I received a text from EE around the beginning of July 2025 informing me that my payment would increase to £7.50. F...

Texts

I have been charged  £13 extra this month has there say I sent 13 international texts on the same day at exactly the same time how can you send 13 texts messages at 09 13.please help

Taking advantage of a vulnerable person☹️

I’m currently going through a really upsetting experience with EE, due to my brother having been taken advantage of in Westfields White City. My brother went into the store at White City with the intention ONLY to upgrade his phone. He was apparently...

Nuns by • Visitor
  • 1054 Views
  • 5 replies
  • 4 Helpful
Most solutions
More
Top Helpful authors
More
Learn about