linking accounts

smoky4 · ‎20-01-2026

this is ridiculous i have mobile broadband and a home broadband account been on the phone lots even the tech team no one seems to be able to help linking my devices to my accounts

Linzi_H · ‎20-01-2026

Hi @smoky4

I'm disappointed to hear our technical support team wasn't able to get this sorted out. I hope they've been able to open a ticket to investigate this further. If not, please ask them to do this so the support team can work on getting this resolved.

Linzi

View solution in original post

XRaySpeX · ‎20-01-2026

You link the mobile BB by its mobile no.
You link the Home BB by its a/c no. starting 'GB'.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

smoky4 · ‎20-01-2026

This is sound advice but honestly i've tried both and tech team could'nt help i do not think anyone believes me these contracts cost £35 and £26.99 and my bank payments are a bit erratic and i cant link to find the reason

Linzi_H · ‎20-01-2026

Hi @smoky4

I'm disappointed to hear our technical support team wasn't able to get this sorted out. I hope they've been able to open a ticket to investigate this further. If not, please ask them to do this so the support team can work on getting this resolved.

Linzi