Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Re: Data sim issues, bandwidth limited despite paying a lot of money for 4G+

Hello good morning, please I need you to tell me why I have been paying so much money for more than 2 years when I already paid for my phone a while ago, it is not fair that I continue paying almost 70 pounds after more than 2 years, they are stea...

Phone contract

How do i find out how much is left to pay off for my phone and what happens when my phone contract runs out. My phone contract is due to run out in December however my headphones do not run out until February but i am not planning on staying with EE ...

Hi Dennis, Im having the same issue. Did you end up getting your number back? Regards,

Billing confusion

So I have been with ee for quite a while now, went and done a early upgrade and paid the £253 fee today, recieved email confirmation all dandy. But then noticed it said it was knocked of my next billThis left me confused so I went hunting through my ...

Cancel

I recently opened up a new contract and took out three new devices, but unfortunately I lost those three devices in addition to this due financial circumstances and other stuff that i can’t disclosed I afford to to pay for it anymore and I’m within ...

Resolved! Spend caps

Hi I have a £0 limit spend cap and keep receiving messages from EE . Will I be charged for these as I’m away on holiday in Morocco ? Worried that I might be getting charged excessive amounts by EE . Set a 0 amount spend cap to stop this ? Thanks...

Resolved! Name change

Following divorce I want to change my name on my account. Where can I email my documents? I’ve only ever had an electronic copy of my decree absolute.

Resolved! Issues with paying my bill

I am trying to pay my EE bill but I am currently abroad and will be for sometime. I have tried to pay my EE bill on the app and on the website but I am unable to do so and there and i keep receiving mail that my line is suspended. Can anyone help? I ...

Online chat

Where is the Online chat Service..we need that on please!!...

Resolved! contract ending

My contract ends in 5 days, i was told someone would contact me 14 days before it ends but this hasn't happened. What will happen when my contract ends?