Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Contract and device termination

Hi, does anyone know if I can cancel my contract and go to another provider but keep my device plan with EE?thanks!Claire

Contacting EE is impossible.

sat on hold to EE for god knows how long trying to get a hold of someone from customer support to enquire about the phone contract and bill ive been put onto. As it has changed dramatically from what i was told on the messager service would be a fixe...

What is a tethered Device for the purposes of EE Contract Terms?

In the EE Pay Monthly Plan Terms and Price Guide: Available from 10 April 2024 it says:Unlimited Data Plans50GB fair usage policy applies outside UK. Personal, non-commercial use only. If you regularly tether 12 or more devices, we will consider this...

mobile upgrade to sim only

My account was sent to moorcroft now they don’t have it and claim EE have it

I don’t know who to contact as moorcroft no longer have the account and claim that you have taken it back even though I had a payment plan and a direct debit set up so I want to speak to somebody regarding it to sort a payment plan to avoid legal act...

Contract cancellation

HiI have been made an extra sim card contract by the EE store and have been charged the unknown sim card every month,I asked the EE store staff, and they said when they submitted the cancellation, it was rejected.It has been changed me 5 months.

New phone contract

Hello bascially I’m a new member on EE. I placed an order on the 22nd September and it’s all accepted. I bought the IPhone 16 Pro Max which is a 4 week delay. What I’m wondering is that will my contract start when I receive the device as it says I ha...

Resolved! Assist to make an online payment please .

I keep going round in circles to try & pay online via the app. I have an outstanding balance of £12:54 ( I spent over 40min on it yesterday ) please can you email the payment link. I do not want to call as I am in Portugal Thank you ************ [...

Resolved! Unable to view the billing via EE portal

My company has set up an EE mobile line for our staff in the UK. Since we are based overseas, I'm having trouble downloading the EE app on my phone. Could you assist me in accessing the billing information through the online portal?

Customer Purge

Are EE purging customers? My reason for asking is that I am at the end of my minimum term for a watch plan and I am unable to upgrade. On the website it says that EE cannot offer an upgrade, when I speak to CS I'm told there is no upgrade available t...