Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Call history from 2023 - required by police

Dear EE team,I need to submit my call history for September 2023 to the police as part of a criminal investigation. I am happy to pay.Please advise.Anna

Unable to access the account in EE app or website

I cannot access to see my bill and make a payment online or via 150

Resolved! Dear EE i need to get itemise bill for lawyers

Dear EE how can i get a itemised billIts required by lawyers and i need thisTo be sent to my email asap

Your letter to me

I have received a letter from you and urgently need to contact you but every number provided by you is unobtainable' whats going on????

I paid my bill on 16 July but EE r saying I haven’t paid

I paid my bill on 16 July but you r saying I haven’t and I can’t phone out

Contract ended

My contract has ended on 22nd July. However I have a 100gb of Stacked data and not sure what that means?Also I haven’t renewed my contract so not sure if I’d be charged

Resolved! Regarding bill

Hai I have notice a increase in my bill am on the sim only contract and monthly bill would be £7 but from last 3 months am paying £8 plus why this happened

Resolved! How to request a payment plan

Billing query - I appear to have two Netflix charges on my mobile number.

I have two Netflix charges on my mobile number and this looks odd. The charges are also different and I don’t understand this.[Mod edit: Personal information removed]

Resolved! Re: Why are they so expensive?

Its getting ridiculous now , I got rid of ee broadband for youfibre , which is cheaper and alot faster . I'm paying £41 / month to ee for mobile sim only , which is crazy , but it ends in September , so I'm leaving ee , even though I've been with...