Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Early Upgrade Charge Scam

I purchased an iPhone 15 Pro Max last December in an EE store and got what I though was a decent deal for the Full Works package with Early Upgrade option. I was sold this package under the guise that I would be able to upgrade the phone anytime (suc...

Cancelling contract when I'm not the account holder

Hi,My dad has suffered a very serious stroke, leaving him unable to speak. I would like to cancel his EE contract as he is unable to use his phone, so it feels a bit wasteful.However, as I am not the account holder, and he is unable to speak on the p...

Payment

I’ve had a txt saying the usual about my payments due . But it’s saying it wasn’t successful. I haven’t changed anything card etc . It sends me to pay with another card !could this be a scam ?

A question about upgrading

Just a question something I have noticed so my current contract which I have had for 7 years now is obviously due an upgrade however If I do the contract through my own account I can use a flexpay and put down £200 making the contract £59 a month but...

Upgrading

i am trying to look into upgrading my phone and check out the deals but the upgrade section of the website/app isnt working ive been trying for a few weeks now with no luck

Unable to access payment portal

For the last 2 days I am trying to pay my invoice. To be clear, I tried from app, web, I tried to clear cache, use incognito - nothing, I am getting white pages. EE app and website are built with ZERO care for UX and I dread the moment when I need to...

Anytime upgrade

I'm upgrade anytime spent 2 hours on chat to ee guide and was told that he had done the upgrade and I would receive a text to confirm delivery that was days ago and still nothing not even been sent a order number email or anything I'm not happy about...

Upgrade fee £100

Anyone else tried to upgrade today on full works plan and being quoted £100 upgrade fee? I’ve done upgrades over the past few years on full works plan and never been charged

No way to get an even cheaper contract?

I have been a loyal EE customer with my Iphone X which is on it's way out for 7 years now and for a long time now I've been keeping an eye on contract prices I noticed on everything you get the "unlimited essentials" plan for £17.50 and I was excited...

Resolved! Removing added number from my account

I added 1 more ee number to my account before and paying together till now. But now I want to keep that number separately. So the person is gonna pay by herself and keep the same her ee number. How do I do it online ?