Upgrade billing help!

Mhesford2001 · ‎01-12-2025

Hi! I'm due to upgrade, but I'm wondering what happens re: billing.

So, I'm past the end of my contract, still using my Samsung S23 All-Rounder. If I upgrade now to a Pixel 10 on a Full-Works, will there be any extra charges at my billing date (21st)?

Also, will my billing date change?

Thanks!

Chris_B · ‎01-12-2025

@Mhesford2001 The billing date will stay the same and you’ll be billed for the old contract right up to where you commence the new contract.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Mhesford2001 · ‎01-12-2025

Is there a way to future-date the upgrade so the switchover starts on my next billing date to avoid an inflated bill?

XRaySpeX · ‎01-12-2025

You won't have an inflated bill whatever the billing date. You are just billed for each plan only on the days you are on that plan. Each bill will still be for 1 month in advance.

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Ritu_D · ‎02-12-2025

Good morning @Mhesford2001

Welcome to the community.

Just to add to what Chris_B and XRaySpeX have mentioned, this can help you Understand Your Bill After an Upgrade

Thanks

Ritu