Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Uograde problem

I recently upgraded my phone and contract 2 months early via an invitation text link. I did it online and there was no mention of a trade in at any point in the process. I rang ee after the upgrade to check I didn't have to send the phone back and I ...

Resolved! Billing

Hello, I have recently changed over to a ee business sim only contract back in August. Why am I still unable to link my phone to my account. I have contacted ee on numerous occasions to be told that our technical people are working on the issue. I am...

Phone cut off

My phone got cut off yesterday and yet my bill is due 23rd Dec - have paid yesterday via the web (come out of the bank) and it’s still cut off and saying I haven’t paid on the app. Tried to log in to my account on the website but it’s showing an err...

Complain

I’m very disappointed on EEs handling of my billing complaint and overcharging. They promised a supervisor was handling it refusing to talk to me and with impudence added late charges to my account. That not sufficient for them blocked me and sent an...

Why charged £7 for 2 x 34second calls?

EE

Hi,I was told my account would be credited due to an on going issue and would be used to pay towards my next bill but I cannot find it how long does it take for my account to show credited balancethank you

bill

hi there I done a promise to pay yesterday I haven't been payed yet an won't receive any money until the 23/12/24 that is when j can pay the outstanding balance I'm very sorry for the inconvenience but j need my phone available for my children an wor...

no access to online bills

no access to online billsMonths now and we still cannot access our bills either online or via the app. We are a small corporate with 10 handsets.Hopeless - hours now waiting to speak to someone who can sends us a link so we can see our bills. How can...

Disgusted as an existing EE Customer

I was with BT for several years and was offered a better deal with EE with my broadband and TV package which is the top priced package.This weekend I saw a deal of £29-99 for broadband to new customers.i am paying £46-99 for the same deal so £17 a m...

Natwest and paying your bill from EE - 18th Dec 2024

I just used the EE app on my smartphone and tried to pay my bill by manually typing in my debit card details. This was a new card and I needed to enter the details before I could pay (you can choose to save the card later on).I clicked pay and it sai...