Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Account Billing - Bill jumped from 53.50 to 61

Hi there everyone, I haven't really checked my bills but now I see that my original contract which was a iPhone 14 Essentials 125GB at 77 quid a month with F&F discount, billed at 53.50, has jumped since March to 61ish and I don't understand why. Bef...

Leaving EE at the end of the contract

Hi, I'm at the end of a 24 month contract, contract is ending on 9th of December. Last payment of the contract is due at 19th of November, but I can upgrade free of charge now. As I'm going to leave EE anyway, I'm wondering when can I request pac co...

upgrade

i have upgraded from a monthly contract to a sim only deal , my current plan end on the 4th December and my new plan starts on the 5th , however on my confirmation email of my upgrade is says the bill date will be 30th November but i will still be in...