Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Dying what happens to contract

Hi what happens to my phone contract when I pass away? Would the phone need to be returned to EE? Do I need to inform EE the day I die? thanks

Unable to access data

HelloI am unable to access my data anywhere outside wifi. I am up to date with bill payments but when I ring 150 it asks for a part payment of over £500. I have no idea what this is and is obviously concerning.Could anyone advise? I gather I still ha...

Paying off part contract

Hi, I want to use the money I’ve got from my old phone to pay off part of my current contract so that my monthly cost reduces. How do I do this? Thanks.

Billing account number

I’m trying to find my billing account number on my letters I have been sent by EE however I’m unable to find this. Is this also known as the bill reference or account number? If not, where else can I find this number? Many thanks,Rosie

Resolved! Essential Plus SIM

Hi--can anyone help with this?Need to get new contract for student daughter.The situation is she is studying/working in EU as part of her degree courseShe is in France for next 2 monthsBack in UK then for 1 monthSpain for following 6 monthsBack home ...

Downloading Invoices, tried downloading invoices and the system just hangs!

Tried downloading invoices and the system just hangs!

Resolved! My husband died. His phone is under my name as a second phone number. what do I

My husband died and I want to cancel his phone. I am the account holder for both his and my phones . How do i do ths? i am hearing im[aired so lrefer online contact . any info is welcomeC

I am getting the same message today and my phone will no longer send texts? Like you I have checked our account and we are well within limits so can’t understand this.

Buying as good as new phones

Hello! am trying to buy a good as new phone and add that as an upgrade to my existing EE number but i am not able to buy one as it doesn't show up on my upgrade options, only new phones.How can i buy one and if i go ahead and buy one outside my exist...

Resolved! Upgrades

Hello, what’s with this new Flex pay upgrade plans. What happened to the old way of taking out a phone upgrade, is that option no longer feasible for new upgrades or all phone upgrades must be via flex pay option.