I recently considered upgrading both of my SIM-only contracts, but the experience I had with EE’s chat-based customer service was extremely disappointing. The level of rudeness and lack of care displayed by the representatives was shocking.
It’s clear that the so-called "Customer Care Team" is neither offering real support nor service — they simply repeat scripted responses from their screens without genuinely trying to help. After being a loyal customer for years, it’s disheartening to see such disregard for long-term users.
EE's service quality has noticeably declined since the COVID period. The staff I interacted with came across as undertrained, dismissive, and unprofessional. It’s no wonder many customers are losing confidence in the brand.
I sincerely hope EE takes this kind of feedback seriously, as there’s a clear need for improvement in both staff training and customer service standards.
