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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 8161 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 18299 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by • EE Community Support Team
  • 35470 Views
  • 49 replies
  • 11 Helpful

I need sim unlimited for Internet

I have got 2 Internet boxes but I use only one as other wasn't working properly.  However, I still pay for both sim cards .At ee shop I been advised to cancel both boxes contract and start a new contract with unlimited sim. Your suggestion?

Refund and Trade in

I was over charged by £50, following numerous live chat conversation, i have been promised this refund, and received a text confirmation from EE that it has been processed, still no refund. I have also traded in a phone which i was offered a sum of m...

Issues updating

I’ve been offered an upgrade, I thought I purchased but didn’t receive any confirmation and now I’m lock out from upgrading? 

J94619 by • Investigator
  • 337 Views
  • 9 replies
  • 0 Helpful

International Charge

I made a phone call to a US number as my website was down and it needed fixed. The phonecall was roughly two hours. I have just seen that I will be charged £500 for this. I did not know I would be charged, it didn't say on the phone call at any point...

Hjhj by • Visitor
  • 233 Views
  • 1 replies
  • 0 Helpful

Nektaria

I would like to know I have two pay as u go SIM cards and I would like to know if I can turn both SIM cards in a contract for me and my husband on one bill can that be done 

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