Contracts & Billing

All discussion around anything related to EE billing or contracts

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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 61234 Views
  • 69 replies
  • 14 Helpful

Resolved! New contract + refund for old

Hi,I have simple question, I wonder if you could help me.I've contacted EE last month to upgrade my contract to pay monthly just for the simcard from the phone (I was paying over 60 pounds for 2 years, contract finished, but it still charged me over ...

Resolved! March Price Increases

I have 2 phones and an Apple watch - all out of contract. I am looking to upgrade one or all of these however if I upgrade now it will cost me a minimum of £144 extra next year plus £288 the year after (assuming a 24 month contract)  While I accept t...

Vennwood by Skilled Contributor
  • 1216 Views
  • 8 replies
  • 3 Helpful

Resolved! Cant register a mobile device to my EE account

Hi,I purchased a mobile phone and sim contract for my business late last year and at the same time I created a user account on the EE website. However I've never been able to register the phone to the account successfully, and therefore can't access ...

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TTJH by Explorer
  • 599 Views
  • 3 replies
  • 4 Helpful

Resolved! Default notice without seeing a bill

Afternoon,I've recently received a default letter however never received a bill and STILL can't see billing on any device or within the app. I have tried numerous times to use live chat but don't seem to have the ability on my account. Please can I h...

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Chorinaa by Visitor
  • 479 Views
  • 1 replies
  • 2 Helpful

Dishonesty

Dishonesty; from EEEE just told us that my wife’s phone contacts ended six months ago BUT we still being charged the same amount of money. So I asked WHY? They said because of the small print says they can.Asking for an explanation why are we paying ...

Sammiah by Visitor
  • 472 Views
  • 2 replies
  • 0 Helpful