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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59478 Views
  • 69 replies
  • 14 Helpful

Resolved! Billing

Hi I would like to change the date of my direct debit  I've tried doing this online but for some reason it won't let me just got my new device today. 

Resolved! Complaint

Hellodo you have email for complaints as EE has been driving me mad by taking large sums £699 - £900 from my bank account using the direct debit details. I'm a pensioner and dont understand why I keep having to raise indemnity to get money back. It's...

Mal333 by • Visitor
  • 375 Views
  • 1 replies
  • 2 Helpful

Financing - receipt

Historically, I've expensed my phone and usage to my work. This requires me to upload a copy of the payment receipt to my work's expense system. Since renewing with EE recently, instead of it being "one package", the phone is on a finance package and...

EEuser14 by • Investigator
  • 560 Views
  • 3 replies
  • 2 Helpful

Resolved! Change my data plan

Hi. I upgraded and ordered a phone for my daughter but I now want to change the plan I chose to a cheaper one. The phone arrives tomorrow can I change the sim plan withiut having to return the phone. ?

Resolved! Help

I am desperately trying to pay my bill. I have been disconnected because it hasn’t been paid. I have tried to pay by phone and online and it says it exceeds the amount so I keep trying and there is nothing I can do. I can’t seem to call because I hav...

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