All discussion around anything related to EE billing or contracts
From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...
We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...
Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...
and in December I complete a year of contract and I would like to change my tariff or switch to another operator, but I was given a message that I will have to pay 500 pounds if I change. where did this amount come from, why do I have to pay this mon...
hello I paid 38.34 pounds on October 15th, as it was supposed to be withdrawn on the 10th, but there was not enough money and I paid on the 15th, and on the 18th another 38.84 was withdrawn from my card pounds and now in the application it shows me t...
Hi everyone,I’ve been an EE data pack user for over two years and recently decided to switch to a 24-month SIM-only contract. Last Sunday (13th of Oct), which was also the expiry date of my data pack, I called EE and found a suitable contract. The pr...
How do i change the billing information, because i have a new bank card and i dont know how to change it
I have not been able to access our business invoices since September, the link is not following through. I do not have the app to gain these via a mobile as this is a business account. Please advise??
I can’t login to my account it keeps saying oops sortIng out behind the scenes it’s been saying this for about 3 weeks now
Hi, my EE contract ended today for an iPhone 14 Pro Max with unlimited calls and data, but I'm still set to keep paying the full amount while waiting for my new iPhone 16 Pro Max ordered October 1st. EE gets a lot from me each month - fibre broadband...
I seem to have allowed Apple Music to be paid through my phone bill, how do i stop this please
Hi,There seems to be an issue with the EE website, e.g. Goto https://ee.co.uk/gamingObserve this message at the bottomApplication error: a client-side exception has occurred (see the browser console for more information).If you add an item to your ba...
Hi, I'm abroad and can't call EE , I want to cancel my sons phone on my account, possibly both sons contracts, the contract has ended. Can they call from uk get a pac code and end contract? I waited 10 hours on the app help yesterday!
