Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Disappointed and feel ripped off

Loyal customer to EE or T-Mobile as it was when I started using there service that was back in 1992. I get a text message telling me the sim only plans are changing no problem. I call customer services nice lady but tells me the loyalty discount I ge...

Extra payment after the final bill

I have canceled my ee broadband and ee mobile from May and Aug 2024 and I got the final bills from both. There were no outstanding payments.But I received a transaction from ee about £2.56. I have stopped all payments to the ee from my bank. I suppos...

Billing and account log in/app issues

Unable to pay bills online through the app since beginning of August, no access to my online account. Contract ran out in August but haven't upgraded. Have 2 mobile accounts with EE, only way I'm able to pay is by phoning them, can't check data usage...

Nightmare upgrade with EE

Hey all,My 2 year contract came to an end today, so last month I "upgraded" to a sim only deal. This showed up as £9 a month. I put this through on the 20th August via the EE app on iOS. By the 21st, I hadn't received any confirmation at all (email o...

Resolved! No Billing

Transferred from BT to EE over 3 weeks ago. No problem with equipment or operation but.... not a sign of a bill.BT are still charging me (partly) as if I haven't left, EE aren't charging me at all. BT texted me to say don't contact EE as they know t...

Resolved! Keep number

Just wondering if anyone is able to help , I recently had a contact end but it completely took my number away from me I was waiting for it to be up to get a pac code , will I be able to get my number back now if I phoned up , what would I do about th...

Resolved! Contract Withdrawal Form

Hi allcould someone tell me where the Contract Withdrawal form is please? I’ve changed my mind and want to cancel a SIM contract. I got an email with a link to where this form is supposed to be but it’s not there

Resolved! Leaving EE early charges

Hi, I have 3 months left on my phone contract. If I were to leave EE before my next bill is produced how would that work? Would my leaving payment cover everything remaining or would I be charged the remaining cost minus the upcoming bill?I hope that...

Invoices are not available

Hi, I have logged in and click on Bills and Payments which is towards the top right of the screen. Then a new screen loads and shows a button that says LATEST BILL which I click on and then nothing appears.I have tried on a different web browser but ...

Resolved! upgrades not showing on three lines upgraded Saturday, contract ended yesterday

Hi All, Is it usual that it might take days for an upgrade or any form of confirmation communication? we upgraded three lines to the same sim only tariff. All I have for one phone line is a screen capture I took of the sim only upgrade order number, ...