Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Charged for 2 sims on 1 phone

I have been with EE for 5 years, last year I decided to stop the rolling contract (after the 2 year contract had ended) and chose a cheaper SIM plan.About a month later I realised I was being charged for both SIMs and contacted EE to cancel the unuse...

Resolved! Final EE Bill

Hi,My EE account's just been closed as I've switched my mobile number to a different provider, & on the EE website & app there's an option to check my final EE bill, but when I click on it, it only shows up the most recent bill that I paid. Is there ...

Resolved! Ivan gave amazing customer service on the phone

He went above and beyond and i was pleased with the service i received. Please pass this feedback on to him!Thanks

Still got charged

I got charged £28 plus vat on the day I had my £7.50 roaming charges activated why is that ?

URGENT!!! Complaint: EE Misinformation Leading to Overbilling

Dear EE Team, I am writing to formally escalate my complaint, which I have already submitted 3 times via complaints section with no response. This matter is extremely frustrating and unacceptable. On 28th February 2025, before leaving the UK, I spoke...

Resolved! How can I access my old bill(last month)

I need to access my old bill. How can I access last month bill. EE app is not user friendly in this issue

Bill

paid bill yet still outstanding

I have paid for my outstanding bill the money had left my account yet none of my services had been activated , I am abroad in Spain and can’t get hold of anyone even though I have paid of remaining puzzle

Resolved! Changing provider

Hi is it possible to change provider but continue to pay EE for my handset. .

EE has been stealing money from my bank and their staff coming to door steps

They have ruined my peace of mind due to so many red flags. I now want to leave EE and they are threatning me with the termination fee. any legal help?