Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

All rounder pricing?

So let me get this right... All Rounder and Full Works are exactly the same but Full Works includes Worldwide roaming. So Full Works is the better option then... but at £29 costs £13 less than the inferior All Rounder which is £42. This makes no sens...

Bill

Hi my bill is double than what it should be. Can someone please contact to explain this?

Resolved! Contract

Hi Everyone Just took out a 3yr contract on a phone, although it was never explained to me at the time I assumed the contract was for 24mths as on previous occasions. I discovered later it was for 36mths. I thought this was a bit devious on the part ...

Resolved! Contract ends in 6 months what do I do after that?

Time really does flyby doesn’t it! Yes my contract is up with EE in 6 months time! (August) I need some advice I do wanna stay with EE but do I go for another phone contract or a sim only? If I wanted to get another contract can I be able to upgrade ...

Loyalty Discount

Been with ee 14 years and I have £15 loyalty on an airtime agreement if I take either s25 36 month after the 24month airtime agreement do I loose this £15 or does it stay with my rolling agreement

Resolved! Re: When does my contract end

Yes I am

Phone bills

Hi , I just want to know about my billing ..is it for two months or just January?? And wanna know about flex pay

Can’t view bill and it’s also higher!

I can never view my bill, I call it every month to pay.. the only addition I pay on top of my contact is TNT sports, however by my calculations that’s costing me £68 a month! Someone please help?

Resolved! Chat transcripts/ Call logs

How long do EE keep chat transcripts from online chat help? Are you able to obtain them? The chat was September 24. Also phone calls, how long do EE keep recordings? Can I obtain them? Again Sep 24. I'm willing to pay any admin fee. [Mod edit -...

Resolved! Landlines

Can I phone landlines as part of my SIN Only deal or only mobile numbers.