07-12-2025 05:50 PM
my bank card expired after I got my final statement but before the direct debit will be collected. EE will not let me change my bank details before the direct debit is collected so I tired the ‘make a payment’ option but the amount owed is listed as £0. What am I supposed to do to help ensure the bill is paid and that I am not charged twice.
Note I am no longer in the UK so unable to call or visit an EE store
Thanks in advance
07-12-2025 05:54 PM - edited 07-12-2025 05:55 PM
Your DD is not taken from your bank card but direct from your bank a/c. It doesn't matter if the card expires; the bank a/c still carries on.
08-12-2025 01:59 AM
08-12-2025 02:25 AM
Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.