EE Guide wait time

Brayer
Investigator
Investigator

I'm trying to get through to an EE Guide on caht, and the AI bot has said the wait time is approximately 6hrs 35mins. Is this a joke 

7 REPLIES 7
Chris_B
EE Community Star
EE Community Star

@Brayer  Currently customer support is closed  from 8am – 9pm Monday to Friday and 8am – 8pm Saturday and Sunday,

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Brayer
Investigator
Investigator

Oh. The AI bot said they're available until 10pm.

Brayer
Investigator
Investigator

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XRaySpeX
EE Community Star
EE Community Star

But it's not AveryI!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Chris_S
EE Community Support Team

Hi @Brayer You can find a link to our call centre opening hours here.

Chris S

Sc456
Visitor

That seems to be the normal I’ve been waiting since Thursday to get a hold of someone in EE either via phone or chat. 

wanted to upgrade my two phones but waste of time looking elsewhere 

Chris_S
EE Community Support Team

It's great to hear that you'd like to upgrade your phones @Sc456 I really appreciate you choosing us again as your network provider.

Do you have access to your My EE app? you can upgrade your phones on there without needing to speak to a guide.

To check your eligibility and to upgrade just:

  1. Login to your My EE account
  2. Select Upgrades from the Main Menu
  3. You’ll see your contract start and end dates, and if an upgrade is due
  4. If you’ve got multiple mobile numbers on your account, check each numbers eligibility by selecting it from the drop-down option.

Chris S