17-11-2024 09:19 PM
I'm trying to get through to an EE Guide on caht, and the AI bot has said the wait time is approximately 6hrs 35mins. Is this a joke
17-11-2024 09:21 PM
@Brayer Currently customer support is closed from 8am – 9pm Monday to Friday and 8am – 8pm Saturday and Sunday,
17-11-2024 09:36 PM
Oh. The AI bot said they're available until 10pm.
17-11-2024 09:37 PM
17-11-2024 10:56 PM
But it's not AveryI!
18-11-2024 08:24 AM
Hi @Brayer You can find a link to our call centre opening hours here.
Chris S
04-01-2025 05:42 PM
That seems to be the normal I’ve been waiting since Thursday to get a hold of someone in EE either via phone or chat.
wanted to upgrade my two phones but waste of time looking elsewhere
05-01-2025 08:36 AM
It's great to hear that you'd like to upgrade your phones @Sc456 I really appreciate you choosing us again as your network provider.
Do you have access to your My EE app? you can upgrade your phones on there without needing to speak to a guide.
To check your eligibility and to upgrade just:
Chris S