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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 70461 Views
  • 72 replies
  • 15 Helpful

Refund upfront

Hi I ordered iPhone 15 Pro max upfront have been taken from my account but didn't get refund after 5 working days when I called customer service I have been told upfront will be refund in 5 working days.

Umair6 by • Investigator
  • 1661 Views
  • 9 replies
  • 1 Helpful

Just trying to track my order but when I enter my order number and email or phone details it says ‘ oops! tracking has timed out’??Would be great to be able to speak to someone but been on hold for ages this afternoon and this evening.

Jo1730 by • Visitor
  • 577 Views
  • 1 replies
  • 0 Helpful
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