Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Update package

I have chosen to update my package from £ 10 per month to £ 15 per month. Can I start using the new package now

jean

i need pay today £22.50 i try sent you payment but fail *** sent me email message thanks you [Mod edit: please avoid name-pointing. Thanks!]

Contract ending and Lenovo Tablet

Will the payments in respect of the tablet I got at the same time as my mobile phone end automatically, or do I need to cancel it separately please? I'm changing to pay as you go for the phone.

£60 out of charges

Just received my bill to find it's £66 more than what it should be when looking at extra charges I've been billed for extra stuff majority of it I'm fine with as I know about it but one especially from Google play for £19.99 which I never agreed to l...

Resolved! Cancelling contract with remaining Tech Add-Ons

Hi allI had a new 24 month phone contract in Jan 2023. This is due to end in Jan 2025.I took out two Tech Add Ons (XBox and MetaQuest devices) in December 2023.Ideally I'd like to leave EE in Jan 2025. Can I just continue to pay the Tech Add ons for ...

NHS discount

HelloI had an iPhone contract with an NHS discount applied. When this expired I switched to sim only - also stating the discount. The discount should have been on the account anyway. It turns out this discount was never applied and I’ve been paying 1...

Contract with two people on.

Contract due to expire soon. My partner and I have split and he has upgraded his phone owning money to EE(loan) before his contract came to an end without telling me. I am the owner of the contract. How can I cancel his as we are no longer together ...

No bill since July 2023 - This is a business account

I have no idea how they've won best network for 11 years

I've been with EE for several years and the customer service has absolutely tanked in the past couple of years. My contract was up yesterday and I've been trying to switch to SIM only with them for TWO MONTHS.Initially, I was given incorrect prices a...

I terminated my contract with EE

Hello all,my contract with EE expired on the 13th of Sept but EE still removed a full month deduction,how I get my balance please.