Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Bill

Hya I am unable to pay my broadband bill until 29th and don't want to to lose my services as I need them for work can it be extended until 28th x

Resolved! bill

hi,i moved to EE last month from three and i was charged £71, why was i charged this much and how can i view my previous bill

Resolved! How much is my bill

Resolved! Transfer current SIM only contract to new phone?

I am thinking of upgrading my phone. I currently have a Pixel 6 and looking to upgrade to Pixel 9 Pro. However all the data plans with it are more expensive than my current data plan (I have already finished the contract on current phone and upgraded...

I had EE fibre installed last week, it works fine but...

Had fibre installed last week, appears to be working fine *. App installed and verified. But... I received an email from them a few days ago to say here's your first invoice... Link doesn't work. I go to app and it's just shows "can't show you your ...

Resolved! Pay off contract early

I'm currently unemployed and I do t believe I can get to the end of my contract period without experiencing financial hardship. So I want to know if I can repay the remainder of my contract so I do have any problems. Can you advice me on the delicate...

I have a outstanding bill I've been trying to pay now for over a week now it's saying I have added charges for late payment system comes up as systems down every time ??

Resolved! Insurance Claim

Hi all,So I recently decided to claim on my insurance after my phone got damaged pretty bad which was near the end of the 4/5 year period. I suppose due to the nature, EE would swap it with a refurbished device with similar specs and that all happene...

Contract expired, want to move to 30 day rolling sim only plan.

Hi, as per the thread title, I have come to the end of my 24 month contract and intend to move to a 30 day sim only plan, however when trying to 'upgrade' I am only given 12/24 month sim only options.I'm currently in the queue for 150 to speak to an ...

Upgrades confusing

Has anyone had massive issues upgrading using EE? Every time it changes and get told something different. Discounts get taken off and apparently no longer eligible for a loyalty discount that was previously on the account. Told I had to cancel the up...