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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 8206 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 18372 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by • EE Community Support Team
  • 35632 Views
  • 49 replies
  • 11 Helpful

Leavers discount

For no reason my leavers discount was removed. I was under the impression this would stay on until I changed plan or cancelled. Neither of which I've done?

DanB6 by • Visitor
  • 304 Views
  • 1 replies
  • 0 Helpful

Conflicting call opening times on website

ring customer services website says open till 9pm minday-Friday when get through then get told your closed and close at 6, I need speak to someone now and can’t as your closed even tho says till 9pm

Mumrukuf by • Investigator
  • 246 Views
  • 1 replies
  • 0 Helpful

Upgrade an eSIM

I have an eSIM on an Apple phone and want to upgrade my SIM only plan. How do I buy an upgraded eSIM contract? I can only see option to buy what looks like a physical SIM. 

Sb133 by • Investigator
  • 469 Views
  • 4 replies
  • 2 Helpful

Flex Pay

Hi, Was wondering regarding the EE flex pay which is a credit agreement, will this price increase with CPI+ every April?  And if so why because it's technically a loan?

Resolved! Paying bill

I need to pay bill and cannot get through on free phone numbers , im on restricted so I’d there a number I can call it’s an emergency 

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