Contracts & Billing

Resolved! Mobile bill

So my EE is saying my bill is paid and when I check the website it says I have £0 to pay this month but nowhere on my online banking can I see the transaction, can anyone help or has anyone had this happen, do I still need to pay or has something hap...

Resolved! Messaged 150 asking for itemised billing

Messaged 150 asking for itemised billing and received a standard response, NOT, repeat NOT, answering my request directly. Any more sensible suggestions - such as how to speak to a human being?

Resolved! Paying my bill early

I’m meant to pay my bill on the 17th am I able to just pay it the now??

Resolved! How do i stop my Mini wifi 2020 I don’t need it

Resolved! Payment not processed but £ taken?

Hi, I paid my bill via Apple Pay, the screen on EE said payment not processed. However the money has been taken from my bank?will this be refunded to me? I am not happy to pay my bill twice and wait for it to be returned.

Resolved! Online chat

Hi all I am trying to contact ee thought there online chat. I can’t contact them through the phone .any ideas ?thanks 

Resolved! Cannot access Bill & Payment information

I login to the web site but cannot access Bill & Payment information and also Plan & Subscription 

Resolved! Late payment 2 days

Hello everyone, I just noticed today, that my direct debit bounced (7/5/25), I have paid the payment manually on the app (9/5/25) when I realised, normally I pay it on time, we have a just had a lot going on this week visiting my grandparent in hospi...