Contracts & Billing

All discussion around anything related to EE billing or contracts

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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 59386 Views
  • 69 replies
  • 14 Helpful

billing

I have received an email saying I have an over due payment only had my phone for two weeks they are saying for a business account I dont have any business of any kind not even used my mobile yet 

I have been trying to contact EE for 3 days. Different times of day. I have already registered a complaint about extra charges  so trying to follow up on that. Have sent text message - BILL and HELP. Nothing! 

MEW64 by Visitor
  • 402 Views
  • 1 replies
  • 0 Helpful

Resolved! Price rise

Why has my bill been going up, it started at £29.99 now it's over £33.00 and going up again, I may as well of stayed with SKY at this rate, I only have Internet, so why so high.... 郎 Think I might shop around.. 

Cazzie55 by Explorer
  • 384 Views
  • 1 replies
  • 2 Helpful

Resolved! Final Bill Payment Confusion.

Hi, I phoned EE on the 18th of September to cancel my contract early. I was told I would be charged on the 18th of October for my final bill. My direct debit is correct and the bill hasn’t been taken. I can’t see my final bill online. any help?  

Stevie93 by Established Contributor
  • 852 Views
  • 5 replies
  • 2 Helpful

Resolved! Pre-Purchase Question: Insurance Phones

Hey,I'm currently with another provider, but want to get a new phone with insurance. Before I purchase anything, I want to double-check how the insurance works if you sent me a faulty phone. With my current network, the experience was horrible, and m...

Pengod by Explorer
  • 677 Views
  • 6 replies
  • 1 Helpful

Resolved! Unable to view bill in online account

Hi I am unable to view my bills online. When I log into the account and click 'Manage' and 'Bills and Payments' it doesn't do anything. I need to view and print the bill for VAT purposes. I have tried various browsers, on mobile and PC. So far nothin...

ccccc2024 by Investigator
  • 1965 Views
  • 21 replies
  • 6 Helpful