All discussion around anything related to EE billing or contracts
From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...
We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...
Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...
How can I change my plan if it’s too expensive?
How do I pay my bill
Hi,I’ve signed a contract for EE broadband, and I’m still waiting for an engineer to come.Could you please let me know what the usual waiting time is? I haven’t had any communication from EE or an Openreach engineer yet.Thank you.
If they're meant to take £2.47 off my account daily, why is this fee taken off my account twice in one day?
Hi, we have just discovered that one of our phone numbers has had over £6000 of 'extra charges' being taken via a 3rd party, (Microsoft/Sony) over a 2.5 year period. The amounts all differ from £6.99 to £257.00. The phone number was sent a text to sa...
How do I use the credit notes against my bill... or does it happen automatically?
Upgraded my phone from pay monthly to sim only and wondering how long it takes to activate. Payed to upgrade early and charge shows as pending transaction on my back account but I’ve not received any confirmation email or message and my EE profile s...
