Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Resolved! Text received for r new phone document but can’t find it

As titled, I received a text notification for phone agreement document in my account but cannot locate it?

Contract expired, want to move to 30 day rolling sim only plan.

Hi, as per the thread title, I have come to the end of my 24 month contract and intend to move to a 30 day sim only plan, however when trying to 'upgrade' I am only given 12/24 month sim only options.I'm currently in the queue for 150 to speak to an ...

Resolved! Switch to sim only contract

Hi I need to switch my pay as you go sim to monthly contract

Re: Contract am on

No

Resolved! VAT invoice?

Hi, anyone know how to get a VAT invoice off EE? Yes, i have a regular account, not a business one. Ive just became vat registered but the bill is not an official VAT receipt (it even says on it / no vat no etc) Thanks Matt

how many missold contracts?!

I have been a long long term customer of EE but that is about to change. Their store in Broadstairs have missold my elderly parents tablets, watches and internet resulting in an increase of their bill from 40 month to over 180 last month. I am so dis...

Phone

I would lik to find out if I can add another phone on the contract I have

Re: Overcharged on bill

I too have been overcharged... customer services said mistake on their part, but not corrected the overcharge...

Resolved! Direct debit

I want to change my direct debit date

ABROAD

Hi,I moved back to Greece. I believe my contract ends on February. What should I do in order to have my phone unlocked to have a Greek phone number. Best,Eva