Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! EE unwilling or unable to merge mobile and broadband accounts.

I have been trying to merge my broadband and mobile accounts since I came over from BT in March but EE seems to be unable or unwilling to merge the accounts I have been given numerous different reasons for this but none are convincing. They have said...

Pay bill manual

I'd like to change my payments from direct debit to me paying manually each month instead of waiting for the direct debit. Do I just cancel the direct debit with the bank or is their another way?

Report me for late payment is not True

I had been an EE mobile and broadband customer for more than 3 years. Last year (November2024) I changed the phone provider and closed my mobile account.I removed my Direct Debit from my EE mobile account for safety reasons. Months later (Feb 2025)I ...

Resolved! Standing order - no reference

I recently set up a standing order, the payment went through but failed to come out of my account.When I was checking to see i had the right details I realised I hadn't put my account number as a reference.Will this money be transferred back when the...

Resolved! Get back old number

Hi, last year I got scammed and had my phone contract with EE cancelled. It had been reported as fraud by EE and I have been on a sim only ever since (not with EE), however my Whatsapp number is still the old number, that I no longer have a sim for. ...

Was billed for direct debit before my sim transfer was complete?

Hi, I cancelled my contract with EE after two years. Fully paid off my phone, then immediately applied for my PAC code to begin my transfer on 02/03/25... I was given 30 days according to the text I received to transfer over to my new provider or my ...

How the hell do i get my services back on

How the hell do i get my services back on when they cut it off at half past 9 and they shut at 9, ive made a partial payment which is what the stupid robot woman thing said to do and it's still not come back on

Resolved! Cancelling my sim only

How do I cancel my sim only contract with EE? I do not want to deal with EE ever again, used to be able to ring up and speak to a human with any issues you had. Took maximum 10 mins get answers and now you can’t even talk to a human, and it isn’t cle...

Resolved! Change spent airtime plan?

Hi all,My airtime plan ended oct 2024 but I still have 7 months left on my device payment. How do I change my contract, but keep the device? Is it possible? I'm trying to reduce my outgoings so any advice is great! Tia!

EE Complaints

Is there a proper contact for EE Complaints, I have tried for 6 WEEKS now trying to resolve the situation and it is very, very apparent EE do not care about customers especially those who choose to leave. I needed to keep my old number as a matter of...