Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Full works benefit

Please why have they done this terrible change for full works and all rounder benefits … full works you had the option of 3 benefits to pick at once… now you only choose one…( I know roaming is included so technically it’s 2) but why have they done t...

Resolved! My Mobile Bills

I pay for 2 mobile contracts - one for my daughter and one for my partner. I do not use a mobile myself. Why can't I see my bills by logging onto my EE Account using my desktop PC? I have tried speaking to the EE help-line who have linked my account/...

Resolved! Need help with changing to a new plan after my current contract ends

Hello, I am looking to change to a new contract from my current contract which ends in a month. I don’t want to upgrade. Is it possible to change to a new contract while keeping my current phone number on the E-sim I am currently using?Any help and a...

Resolved! Bill

How can I pay a bill when I’ve been cut off and I can’t call 150 360 or the free phone number imaboard absolutely ridiculous!!

I need help to resolve duplicate charges for my mobile subscription

Hello

Resolved! Contract ending - advice needed

Hello everyone,I’m hoping for some advice. My 24-month contract is ending on the 25th October 2024, and I’m starting to consider my options. I usually upgrade to a newer phone model, but I’m unsure if I want to switch from my iPhone 12 just yet. Is i...

Resolved! Trade in and upgrade issues

Hello! I recently placed an order for the pixel 9 pro after a long chat with a member of staff on the official phone lines. In this call I asked a series of questions, one of which was a query about the trade in process. I asked if I was to opt to tr...

cannot login in to account

Upgrading taking days

I have been a customer for over 13 years and have 4 phones on my account. I upgraded 2 of the phones in January under a Flexi Pay contract. On Monday I called 150 to upgrade my sons phone. I was told EE had to complete a form to do this. I called aga...