Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! How to contact Channel Returns

Hi, can anyone advise how to contact Channel Returns?I phoned 150 and the person I spoke to said I need to phone 0800 079 01 03, but when I phone that it just takes me to the exact same menu as 150I want to cancel a contract I have had for less than ...

Unable to upgrade

I’m trying to upgrade my phone this morning, I’ve been getting messages stating I’m eligible so went to the app, I’ve tried talking upgrade and each time it’s comes up with the message this service isn’t available or that this function isn’t supporte...

Resolved! Amount outstanding on cost of phone

How do I find out how much is outstanding for my phone

Same here，impossible to speak to a human! Tried for 2 days, no luck! Alway ask me the same questions, once you ask a bit more , they said someone will call you in 15 minutes, then you get a text to say you missed a call!!!! Fact is phone even didn'...

Resolved! Cancel my daughter's plan as she moved country. The plan is linked to mine (i.e.

Cancel my daughter's plan as she moved country. Anyone help.

Resolved! Apple Pay not an option?

I’m trying to pay my bill as I always do via Apple Pay, but the option is missing? I don’t have access to my card at present and my bill is overdue, so would like to get this resolved as soon as possible.

Resolved! Change number

My ex has my number and my new partner told me to change my number

Resolved! Change of ownership

Back in 2021 myself and my ex husband split. He rang EE to change the ownership of the EE account I pay for. It was a painful experience as he is in the forces and rarely avaliable to pick up the phone and we are never together. Since then we have be...

EE Service is appauling at best and fraudulant at worst. Try to speak to someone

I was talked into switching from BT to EE for all services. Since then I have had 1 Email thanking me for returning my BT Kit followed by an Email stating that I would be charged £50 if I didn't return the same Kit!!! I rang 150 and was told it was a...

Resolved! bill

I want to pay 31.50 on my bill for finance agreement

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