Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! How much notice do I need to give to leave if I’m out of contract?

£50 to move my number across

I requested that my mobile number got transferred to EE. Even before the service started (which, after a phone call was meant to start three weeks later) I received a bill for £74. Now, the contract I chose when I asked for the portability of my numb...

Resolved! Transferring number between existing account and new contract

Hi,I'm hoping someone can help me and tell me how you'd go about doing this.I've had my mobile number with EE for over 10 years and would like to keep the number. The number is on an EE account that too is over 10 years old and has another number on ...

Resolved! My Account Ended And EE Still Hasnt Removed Them From Netflix

Hello,How to I unlink EE from my netflix and MS Office 365 accounts?My contract has ended.I contacted EE support and EE complaints about this back in November and still they've not unlinked from my accounts.EE kept telling me I need to contact Netfli...

Resolved! Contracts

I’ve checked on the ee store and the price for the iPhone 16 pro with the all rounder plan is36 months contractThe device cost is 27 a month The plan is £28 a month Thats £55 When I took out a new contract October 2024It says my plan is £56 a month f...

Resolved! EE account from self employed to student

I'm a international student I was start my sim contract on November 2024 with EE that time I was new in this country and due to a language barrier my account was created is a self employed last day I visited the EE store to upgrade the contract but a...

UNBAR

Apparently I have a third party Block on my account. Although I have UNBAR it. It seems to have but the bar back on

Resolved! Trying to make manual payment, Coming up with £0.00

I am currently trying to do my monthly regular manual payment on EE. However I want to the payment portal and it says £0.00 as well as I phoned in and it said the same thing. Do i simply need to wait for the after bank holiday to then be able to pay ...

Resolved! Airtime rewards

I have redeemed airtime £20 on 3.4.25 I haven’t seen it come off my phone bill yet how long does it take to come off a phone bill?

Resolved! I Bought an XBOX Game Pass Ultimate Bundle, I'm still being charged by Microsoft

I bought a bundle from EE including 24 months game pass Ultimate which EE are taking money for and microsoft are still charging. On the details of the bundle it says EE deal with the existing Game pass agreement with microsoft. When I contacted EE a...