Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Sony unauthorised payments

Hi folks. has anyone recently experienced fraudulent activity on phones via Sony PlayStation and a company called Boko just received and ridiculous bill with 4 x charges within 1 minute to BSony.i have contacted Sony and it seems this is now very co...

Viewing upcoming bills

Did anyone actually find out how to view future bills, I'm pretty sure you used to be able to certainly cant find it now. This post shows 'solved' but not sure why as i cant see any resolution to the query. [Mod edit - title added]

Tablet

Dear Sir or MadamMany of occasions when contacting ee I expressed that though installing WhatsApp as a personal had told me to do so for the first time on a mobile phone yes it did work.But when battery and had gone and call would come through but a...

Resolved! Refund?

Hi I've just moved to another network after 10 years with EE. I was on a monthly rolling sim only. Number was changed over on 2nd September. I paid EE on 31st August for the next month. So if this is paid in advance would I get a refund ? Thanks.

How do I find my account and my bill

Resolved! Trying to pay bill

Hi im trying to pay my bill and the options are useless please can someone help

Resolved! Unable to add EE perk to upgrade.

Took me a while to reactivate my perk discount account. It was sorted in the end and I was happy that I could finally upgrade, however, to my surprise I am unable to add this 'perk discount.' The unlimited full works SIM only deal on my upgrade scre...

Resolved! Overdue Bill of £56.04 – Already Paid but Showing as Outstanding

Hi EE Team,I’m looking for some urgent help regarding my EE bill. My account is currently showing an overdue payment of £56.04, but this amount has already been paid.When I first tried to make the payment, the system kept declining my card. I attempt...

Resolved! Being overcharged

Hi can you kindly help me . I have no idea why my Monthly bill has gone from £14 to £21 . My contact number is 0********** [Mod edit - removed mobile number. Please do not post personal details in the community]

Resolved! Bill payment

I've paid my bill today, its not updated that I have, my services are suspended, and ive called ee twice, been on hold for half an hour both times and no answer. I need help