Wanting to change upgrade phone.

[Noranjo1]

Hey,

I've recently upgrading through retentions, was given a great deal and the phone i thought i wanted . After receiving it and using for a day, a few issues have arisen which are niggling me. For example:

- Weird audio pop before starts in some apps

- Slower then previous phone charging capabilities 

- Quite heavy in hand.

I know i have my 14 days, my question is what happens to my Retentions deal? Does it get revoked and set back to previous one? Am I able to swap the phone and keep plan relatively easily? 

If im honest I was looking at leaving and retentions won me around, if the process to change is somewhat difficult I will probably just return and cancel my contract.  Anyone had a similar experience? 

Thanks.

[Matt_124]

Hi @Noranjo1 

Plans are specific to the Handset chosen unfortunately, so your deal would have to be unwound to the previous upon the return being received by EE and then a new order placed for the handset that you want.

[Noranjo1]

Ok , as I expected. Appreciate the information. Think I might send it back and move on.