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Demands for fees?

Mel888
Visitor

A curious one here, Firstly, I don't use EE, yet receiving regular demands for payments, despite closing EE account 7 months ago and returned the router and payed final fee, which I have receipts for and confirmation I no longer owe EE anything. today I am in receipt of yet another demand for money of £100s.  Despite every attempt to contact EE online, they all failed due to a 'bot' or something telling me to contact itself all the time, but offering no response itself.  15 notifications received 15 copies of itself! As I am concerned these demands are some sort of scam, so I am ignoring them; however EE's refusal to offer an e-mail response to me means I cannot sort this issue out as to if the demands are valid or justified, as I have a notification from EE stating I have paid what is due.  Can EE please offer me a viable contact via e-mail? Also WHY is EE refusing to acknowledge written mail? which I also tried to no avail? and spamming my telephone with adverts I don't want?  I don't USE EE, I have a Virgin account.

1 SOLUTION

Accepted Solutions
XRaySpeX
EE Community Star
EE Community Star

EE provides no email contact. Try calling CS on the Freephone no. (Opt 1) in my sig.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

EE provides no email contact. Try calling CS on the Freephone no. (Opt 1) in my sig.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

… so what happens if someone is unable to use a phone to contact ee?

@Mel888 , you would either have to use someone else’s phone or contact them by post:

https://ee.co.uk/help/contact-ee/account-billing/mobile-phone

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
Chris_B
EE Community Star
EE Community Star

@Celosia  You don’t say what the scenario is that if someone is unable to use a phone so I’ll post THIS  if this is what you’re trying to get at. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.