Hello @Livia81 ,
Welcome to the community,
Log in to your EE App, click on manage and then if for mobile click Mobile and Sims, if Broadband click on that one, then scroll down to view documents.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
