Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 67338 Views
  • 69 replies
  • 14 Helpful

Resolved! Flexi Plan contract

Hello.  I am on a flexiplan for my Samsung S25 and contract payment is on Direct Debit but how do I pay the device payment?  I've looked on the EE app but can't see how to make the payment!Hope someone can help as don't want a mark on my credit score...

TanB80 by Investigator
  • 920 Views
  • 6 replies
  • 5 Helpful

Bills

I can’t see my April bill for my mobile 

S1204 by Investigator
  • 453 Views
  • 2 replies
  • 2 Helpful

Pricing for existing customers

Hi, I have just received my new contract costs.I am being charged:£50.99/month for broadband (900 Mbps), standard charge is £38.99/month£22.00/month for TV (Entertainment) , standard charge is £20.00WHY????If a resolution cannot be found I will leave...

READ4 by Explorer
  • 602 Views
  • 2 replies
  • 3 Helpful

Incorrect account information

Good Morning,I am posting here in case anyone from EE looks at these posts?Recently someone has created a new EE broadband and TV account but has unfortunately used my deceased father’s email address on the account, so my mother have been getting all...

H1973UK by Visitor
  • 510 Views
  • 1 replies
  • 2 Helpful

Resolved! Final bill given

I’ve been given my final bill due to outstanding balance does anyone know if I pay the final bill will I be reinstated?thanks

Tjc12345 by Explorer
  • 490 Views
  • 2 replies
  • 1 Helpful

Resolved! 2025 CPI Increase -a re you having a laugh

Okay,So I've been trying to make sense of this while waiting for any fantastic deals this year while out of contract sadly my bill has jumped up to £200 a month and that's without a new contract for 3 phones.This morning I was looking again for offer...

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