Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 60476 Views
  • 69 replies
  • 14 Helpful

Resolved! EE Smart 5g broadband bill

So i just bought EE 5g smart broadband at my new home and while i was purchasing it online from EE website it was clear to me that i needed to pay a one-off £100 payment as well as monthly £45 on my broadband as monthly bill. Now, I’ve received my fi...

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Resolved! 12 month contract

Can anyone from EE tell me why I can no longer get a 12 month contract. after speaking to your agents I’m informed that EE now only offer 24 month or 1 month contracts. 

Rich4444 by Visitor
  • 984 Views
  • 2 replies
  • 2 Helpful

Resolved! Getting a printed bill and talking to someone

I want to print last months bill how. do I do it. And how do I talk to someone from EE I have tried continually for 45 minutes and I have had enough the system is so customer unfriendly. I have just got out of hospital and do not need this!

Liz999 by Visitor
  • 437 Views
  • 1 replies
  • 3 Helpful

bt broadband user discounts on ee mobile.

hi guys, so i read that bt broadband customer s are supposed to get a discount on ee i ordered a pay months sim but i have not receive this discount for being a bt broadband customer and i have had no emails or anything included with my sim to say ho...

gamer82 by Investigator
  • 2530 Views
  • 6 replies
  • 2 Helpful