Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Direct debit set up

Is there a problem with the direct debt system at the moment. I’ve been trying for 2 weeks to set one up and it keeps timing out.

cant access invoices

Hello we have had letter stateing our account 209737605 is going to be suspened for non payment of invoices but i cant access the invocies very easierly is there a way to get invoices emailed every month rather than logging in as i cant find them whe...

What are the improvements into our contract

Please sen to my accounts mumber from EE

20% discount not showing on my first bill

Hi,I recently joined EE, I called up to add a 20% discount from EE perks to my contract. This discount is not showing on my first bill, is this normal or has the discount not been added to my account properly?

Resolved! About my contract

I had a contract with your company. But still i am paying to my sim and phone per monthly

Resolved! EE help bill

I have been with EE now for 10 years and never missed a payment. However the worst has happened and my partner has found himself with no job. This leaves this months bills for me to work out. Has anyone had any experience with EE and lowering or paus...

Need details of calls text made/received on a specific number over last 5 years

I am trying to get evidence for a malicious accusation does anyone have experienced of this? Any advise welcomed

Resolved! How do I pay my bill?

I was redirected here, from the BT website, after clicking on 'Pay my bill', but can't seem to find any way, to pay the bill. I can chat about paying the bill, or many other subjects. I'm very busy, and just want to pay my bill. I don't even know if...

Resolved! Ee bill and contract

How can I see my bill and contract before I get charged x