Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Reopen account with old number

Hi,I relocated to Canada from UK last August (just over a year ago) and I need to reactivate my old sim and number so that I can access my mortgage account and communicate with my advisor. It was a contract sim so my account is now showing as closed ...

Resolved! Nominations

Hello how can I nominate someone to speak to EE on my behalf

ee shop -mini wifi contract-without call or text message and send an email-

Hi ee support service I am Mehdi xxxxxx, eight months ago I lived in xxxxxxxxxxxxx London for two months, and because I had just moved to England, I needed internet because the mobile signal was very weak in that area, so I decided to go to a local e...

Phone suspended

Phone’s suspended yet again even though I’m over £30 on credit

Resolved! Upgrade

Hi I was wondering if you could help with with an upgrade and tell me some of the best deals?? I’m hoping to get the pro/pro max in either the 13 or 14

standard upgrade

I am on 24 month phone contact, if I standard upgrade to sim only contact , do I need send the old phone back to EE ? and do I need pay fee if I standard upgrade from phone contact to sim only contact ?